Team Supervisor
Job Details
MOC: Outreach Uptown Team - New York, NY
Full Time
$62,250.00 - $62,250.00 Salary/year
8:00am - 4:00pm
Nonprofit - Social Services

Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Goddard is a partner within the Manhattan Outreach Consortium (MOC) a borough-wide initiative to serve the unsheltered community. The Uptown team serves the UWS and UES of Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes W. 59th – W. 110th Street & E. 59th – E. 96th Street, river to river.


Purpose of Position: Uptown Goddard is looking for a dynamic individual who will work with the Program Director to ensure the quality and integrity of all activities. The Team Supervisor will provide administrative assistance, support, and staff supervision. This person must be innovative, creative, detailed oriented, strengths based, with organizational skills that will promote a proactive, high energy work ethic and positive work environment.


Schedule: Monday through Friday 8:00a - 4:00p


Salary: $62,250


Goddard Riverside and Isaacs Center follow the CDC and NYS recommendations to prevent the spread of COVID-19, and are now requiring all new hires to be vaccinated against COVID-19 unless they have a qualified exemption. 



Roles, Responsibilities, and Essential Duties

1. Staff Supervision

  • Direct oversight of caseload, data collection, funder reporting and other administrative duties
  • Provide clinical supervision to 6 Housing Outreach Specialists; conduct weekly supervision to review client status and goals for assigned staff
  • Advise staff re: clinical assessment of clients and need for hospitalization, coordinate 9.58 as needed
  • Support outreach team in the performance of client intake, clinical assessment, service planning, advocacy, referral and escort services to assist in housing placement
  • Carry a small caseload of clients
  • Cover early morning canvassing as needed
  • Participate in on-call rotation


2. Collaborate within and across agencies

  • Interface with various community agencies, funders and stakeholders relevant to our client population
  • Attend staff meetings, case conferences, training programs and supervision meetings; participate in program evaluation and improvement


3. Outreach services

  • Participate in outreach trips to identify and communicate with homeless clients
  • Assist Outreach staff in canvassing, Joint Operations, DHS Clean-ups as needed
  • Participate in 4 overnight counts each year
  • Other duties as required


Qualifications/Educational Requirements 

  • LMSW preferred. Master’s Degree in Social Work or related field required. 

  • Prior clinical experience with homelessness, mental health, and/or substance abuse  

  • Supervisory experience strongly preferred 

  • Valid driver's license and a driving record that meets the agency's auto insurance guidelines (including no suspensions within the last 3 years) 


Skills, Knowledge and Abilities

  • Ability to multi-task/be flexible in a fast-paced environment
  • Strong leadership skills
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Proficiency in Spanish and English preferred
  • Understanding of homelessness, housing first and harm reduction models preferred


Physical Requirements

  • Frequent walking and standing
  • Occasional lifting of up to 30lbs


Work Environment

  • Indoors and outdoors; all weather


Computer Skills:

  • Proficient in Microsoft Office
  • Ability to learn computer databases such as Streetsmart, MOCAPP and CARES


This position is classified as a union position under the Collective Bargaining Agreement between Goddard Riverside and the United Service Workers Union Local 74 Collective Bargaining Unit. The union represents employees in the bargaining unit (i.e. Goddard employees in Local 74 union positions). The Collective Bargaining Agreement is a written contract that defines the agreed-upon terms and conditions of employment, including wage increases, paid time off and other benefits, and the grievance process. All employees in Local 74 union positions at Goddard Riverside are subject to and covered by the Collective Bargaining Agreement. Membership in the union includes the collection of union dues on a monthly basis, to be deducted from the member’s Goddard paycheck at a rate to be determined by the union.


The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.