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Job Details

Full Time, Hourly
$22.00 - $28.50 Hourly



A Design & Communications Coordinator is someone who is someone who is passionate about expressing the company’s brand image through visual images, website layout and email communications. A Design & Communications Coordinator embodies Sender One’s core values, is enthusiastic, self-motivated, proactive, and delivers outstanding customer experiences to new visitors, guests, members, and partners.


  • Design clear and engaging signage to guide gym members and visitors throughout the facility.
  • Create engaging digital designs for the gym's website, social media platforms, email marketing campaigns, and digital signage.
  • Maintain the gym's visual identity, including logos, color palettes, typography, and graphic elements.
  • Develop original and captivating designs for merchandise, ensuring that the designs reflect the brand's identity, values, and target audience.
  • Prepare print-ready files and collaborate with print vendors to ensure accurate reproduction of designs.
  • Ensure the website is designed with a focus on delivering an exceptional user experience. Optimize navigation, layout, and interactive elements to improve usability and accessibility.
  • Complete website change requests as needed by departmental managers, making sure to maintain consistency across gyms. 
  • Layout, produce and schedule the timely delivery of targeted emails and e-newsletters;
  • Assist in capturing high-quality photographs & video relevant to the gym's activities and members. Perform editing to enhance the visual appeal of the gym's marketing materials.
  • Stay up-to-date with industry advancements, new design tools, software, and emerging technologies. Continuously develop your skills and knowledge to enhance design capabilities and improve workflow efficiency.
  • Collaborate with the marketing team, gym managers, and other coworkers to understand their design needs and objectives. Effectively communicate design concepts, incorporate feedback, and meet project deadlines.
  • Gain & maintain a deep understanding of gym level operations including: Customer Experience, Sender City, Yoga, Fitness, Youth Programs, and Parties;
  • Become an expert at MailChimp, WordPress, Rock Gym Pro (RGP), GoogleMyBusiness, Instagram, Facebook, and digital advertising platforms.



  • Passionate about climbing and the climbing community;
  • Problem solves and makes quick decisions in a timely manner; develops new and creative solutions;
  • Productive in an individual and collaborative environment, while thinking independently and creatively - comfortable with bringing new, relevant ideas to the team;
  • Detail-oriented, exceptionally organized, and manages time and projects efficiently;
  • Motivated and goal-oriented;
  • Flexible and able to adapt to change;
  • Positive attitude and encouraging to peers;
  • Comfortable with working at a computer screen for a long duration of time;
  • Ability to streamline and improve processes while troubleshooting;
  • Strong interpersonal and communication skills - written and verbally;
  • Receptive to feedback and respectful of others’ ideas;
  • Exercises self-awareness and empathy;
  • Lives and breathes our core values and purpose.

Industry Experience:

  • Excellent customer facing experience and skills;
  • Understands key marketing and brand strategies;
  • Excellent copywriting skills with a relatable and friendly tone;
  • Proficient knowledge of the climbing industry;
  • Proficiency in Google Suite – Gmail, Sheets, Docs, Drive, etc.;
  • Knowledge of print and digital design best practices and production processes;
  • Proficiency in MailChimp and Wordpress;
  • Proficiency in Rock Gym Pro (RGP);
  • Skilled in photography and/or videography;
  • Skilled in HTML & CSS;
  • Proficiency in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) or similar tools.

Time Commitment:

  • Must be able to work 30 hours per work week
  • Must be able to attend a weekly marketing meeting;
  • Must have reliable transportation and be willing to travel between gym locations.
  • Starting Compensation: $22 / Hour  

Key Performance Indicator(s):

  • Email open rate and click rate %
  • Website users and website acquisition (social and referral)