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Clinical Interviewer

Job Details

Work at Home - Winston Salem, NC
Fully Remote
Graduate Degree
Customer Service


Clinical Interviewer

Reports to: Workforce Services Manager

Supervises: N/A

Summary Statement: The Clinical Interviewer interviews our Customer’s (Magellan) candidates to be EAP Counselors for the Military Family and Life Counselling program. It is expected the volume of interviews would be approximately 30 interviews per week. The Clinical Interviewer will need to complete the Customer’s (Magellan) clinical interview format and submit electronically for uploading into the Customer’s (Magellan) interview tracker application.

Essential Job Functions

  1. Provide the Magellan recruiter and interview scheduler interview time slots to accommodate interview volume.
  2. Review resumes, prepare for interview and place calls to candidates at prescribed interview times.
  3. Perform the initial clinical interview of potential MFLC counselors to determine the candidate:
    1. Understands the MFLC role
    2. Has military experience or background, including personal or family
    3. Has the clinical and account service skill set and experience necessary to perform the MFLC role
    4. Has the personality to outreach and make the MFLC program approachable and available to service members
    5. Has public speaking ability or potential
    6. Has the potential to be a good fit with the creative, non-traditional MFLC counseling role
    7. Has potential to be successful in a rule-bound environment
  4. Qualify candidates sufficiently so the MFLC Regional Supervisor can perform the second level interview to determine local fit with specific assignment.
  5. Document interview notes in the clinical interview format and submit data for uploading into the Interview Tracker on the MFLC Work Zone within 24 hours of the completion of the interview.
  6. Discuss candidate qualifications and interview with the Regional Supervisor as necessary.

Marginal Job Functions

  • Participate in training and meetings as requested.
  • Perform other duties as assigned.


Skills, Knowledge, and Abilities

  • Must have good verbal and written communication skills.
  • Must be able to work professionally as part of a team with other department employees.
  • Must be able to comprehend, prioritize, and perform duties using established work procedures with minimal supervision.
  • Must be proficient in MS Word and note taking.
  • Must understand the basic clinical nature of the MFLC role and be able to complete interviews in a timely manner.
  • Must be flexible and able to respond quickly to last-minute needs.

Education and Work Experience

  • Must be a licensed professional counselor.
  • A master’s degree or higher from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy or counseling is required.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first quality products that meet our customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.