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NOC Administrator

Job Details

LaPorte Office - LaPorte, IN
Full Time
High School
$22.50 - $25.00 Hourly


The Network Administrator I supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Surf Internet network. Recommends and schedules repairs. Provides Enterprise customer support for all network-based applications. Installs and configures routers, switches and FTTH equipment.
Reports To: Network Operations Manager
Department: Network and OSP Engineering
Job Status: Exempt


  • Point of contact for Enterprise Customer, IVR and email communication
  • Facilitate customer outage and maintenance notifications
  • Coordinate dispatch of internet field support resources
  • Remote support with customer, third party partner, or internal field support resources
  • 24/7 network monitoring of device fault events, network health and network dashboards
  • Acknowledge network monitoring alarms
  • Manually validate network alarms on network devices or with ping/ trace routes
  • Creation of ticket for enterprise/commercial customers
  • Creation of ticket for network outages
  • Facilitate incident/problem resolution
  • Facilitate off-net circuit escalations
  • Creation of change management tickets
  • Change management facilitation
  • Change management MOP documentation of predefined procedures
  • Performing predefined change management procedures for the following:

            -Customer-managed device

            -Performing predefined change management procedures on wireless access networks

            -Performing predefined change management procedures on fiber access networks

  • Perform in depth troubleshooting and network outage root cause analysis for the following:

            -Wireless access: common network incidents

            -Fiber access: common network incidents

            -Network Aggregation: common network incidents

  • Update monitoring metrics and attributes for existing nodes
  • Set up monitoring for new nodes or subnets (including groups)
  • Maintain approved software revision for the following:

           -Wireless access devices (radios, access points)
           -Fiber access devices (ONTs)
           -Residential managed CPE (Eeros)
           -Commercial managed CPE (MikroTik)

  • Document common tasks and procedures
  • Perform in-depth troubleshooting and network outage root cause analysis for the following - Research and update device configurations based on SOW:

           -Wireless Access (AP)
           -Fiber Access (ONT)
           -Customer Managed Devices


  • 2 years of technical support
  • Wednesday-Saturday, 12:00 P.M. - 10:00 P.M.
  • Previous experience in the IT field preferred
  • JNCIA-Junos, or CCNA certification preferred
  • Ability to regularly interact with customers
  • Work with a sense of urgency
  • Able to multi-task with different issues and/or projects
  • Strong attention to detail