Order Entry Specialist
Job Details
Experienced
Consolidated Facility - Minneapolis, MN
Full Time
Bachelor's Degree
None
Day Shift
Description

The Order Entry Specialist is responsible for entering orders/data, managing customer service issues, and supporting cataloger sales. 

 

Essential Duties and Responsibilities

Promotes the Company’s mission and values-based culture through the following:

  • Order & Data Entry
    • Perform order entry
    • Cataloger sales
    • Online sales
    • Complete quoting for orders and shipping
    • Perform sales leads entry and data entry into CRM and assign tasks for subsequent follow up
  • Customer Service
    • Enter customer service claims into CRM
    • Work with customers and sales team to resolve issues
    • Collaborate with Production Team to resolve issues
    • Maintain record of issues and generate monthly Cost of Quality report
    • Follow up with claims to check on the status and relay messages onto the appropriate individual(s)
  • Administrative Tasks
    • Manages main phone line and transfers calls
    • Maintain updated records
    • Prepare and mail bid books and other materials
  • Additional responsibilities and duties as required to support the team when requested

Competencies (check all that apply)

☐        Analytical Decision-Making

☒        Communication

☐        Learning & Development

☒        Planning & Organizing

☒        Professionalism & Integrity

☐        Financial Management

☐         Risk-Taking/Creative Thinking

☒        Teamwork & Relationship-Building

☒        Results Orientation

☐        EEO Accountability

       Managing Other

 

 

Qualifications

Education and/or Experience

  • Bachelor’s Degree, preferred
  • At least 2 years of office experience/data entry/customer service

 

Travel

None

 

Language Skills

Must have the ability to write routine reports and correspondence, as well as be able to speak effectively before groups of customers or employees of the organization.

 

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions. 

 

Computer Skills

Demonstrated proficiency with MS Excel, Word, PowerPoint, Outlook, and CRM.

 

Other Requirements/Skills

  • Excellent keyboarding and data entry skills
  • Experience using customer relations management (CRM) software, preferred
  • Excellent organizational skills, superb accuracy and attention to detail
  • Strong verbal and written communication and interpersonal skills
  • Ability to multi-task, prioritize and manage time effectively
  • Knowledge of office equipment including printers, scanners, multiple line phones, mail machines and binding machines
  • Strong math skills and problem solving
  • Cheerful, can-do attitude

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen. The employee will occasionally lift and/or move up to 25 pounds.    

                                                                            

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.

 

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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