Residential Per-Diem
Job Details
Per Diem
High School
$17.24 - $17.24 Hourly
Nonprofit - Social Services

La Familia has a 40-year history of providing high-quality mental health and community support services in the San Francisco Bay Area. The agency started as part of a grassroots movement and our ties to the community remain deep and passionate. La Familia is committed to building a vibrant and multicultural agency to provide services that meet the needs of the individuals and families in our community. Our current work includes:


- Outpatient Behavioral Health Services
- Services for Individuals with Developmental Disabilities
- Community Outreach Services
- Education and Employment Services
- Substance Use Wellness and Recovery
- Leadership to Community Coalitions to Advance Equity Initiatives
- Reentry Services


Position Overview:

The On-Call Residential Support Staff member will provide residential care and programming to residents in any of our four residential programs. These programs include: Les Marquis Family Emergency Shelter, Banyan House Transitional Housing Facility, El Chante Substance Use Disorder Men’s Recovery Home, and Sally’s Place Peer Respite Home. Each of these programs provides a unique level of support for our consumers and all programs place an emphasis on responsibility, respect, and compassion. Please note that training for each individual program is required prior to taking any shift for that program.


Duties and Responsibilities: 

  • Provide supervision and monitoring of residents on site, consistent with the program policies and procedures, which may vary significantly from site to site/program to program.
  • Ensure that residents participate in site programming as expected.
  • Appropriately and accurately document interventions, client behavior, and program progress.
  • Answer the telephone and the door efficiently and courteously, as needed.
  • Detect and implement appropriate disciplinary reports and actions on violations of community rules/comfort agreements.
  • Perform other general office duties as expected for the shift being covered.
  • Able to think and act quickly and efficiently in emergencies.
  • Comply with all safety policies and procedures, including workplace safety, reporting work related injuries, and preventing potential safety risks for staff, clients and others.
  • Respond to telephone calls pertaining to crisis, request for referrals, and requests for program information.
  • Dispense resident medications as per prescription as needed (El Chante Men’s Recovery Home only).
  • Other duties as assigned by the Program Manager. 



  • Education: high school diploma or equivalent.
  • Bilingual in Spanish preferred,
  • Knowledge of alcohol and drug prevention and recovery/ treatment programs and principles;
  • Knowledge of the effects of alcohol and drug abuse;
  • Must demonstrate ability to understand client needs and work with adult men, particularly Latinos.
  • Ability to manage client issues which may occur in recovery from drugs and mental health issues.
  • CPR and First Aid certification (can be provided by La Familia)
  • Experience working with adults in a residential setting
  • Accurately and appropriately, document communications, behaviors and routine facility events as they occur.
  • Ability to use the equipment necessary to complete the responsibilities of the job.
  • Computer skills in Microsoft Word, Excel, and Outlook required.
  • Must maintain good relationships with consumers, co-workers, government and civic representatives, as well as community members.


Other Responsibilities:

  • Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and proscribed procedures. 
  • Demonstrates an awareness of and sensitivity to clients including cultural and ethical beliefs; and implements care in a thorough, skillful, consistent and continuous manner.
  • Knowledge of community resources for client referrals.
  • Attends scheduled shifts consistently and communicates responsibly regarding absences and tardiness.
  • Demonstrates knowledge of legal issues including client confidentiality and risk management in all aspects of client care and department functioning.
  • Performs other duties as necessary.


Team commitment:


  • Viewed by others to be an effective team member who is flexible, cooperative, and willing to assist others; and acts as a resource to team members and clients where appropriate.
  • Handles difficult or conflict situations constructively and seeks appropriate assistance.
  • Takes accountability for own actions and accepts constructive criticism.
  • Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development including providing training and consultation.
  • Participates in the assessment of current and future department learning needs and assist in the development of learning plans.
  • Observes and keeps self-informed of activities in the department and makes recommendations for change.
  • Develops and maintains cooperative and courteous relationships with fellow employees, supervisor, managers in other departments, senior management and executive staff, and community stakeholders.
  • Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the agency. 




  • Non- Exempt, Non-Union Position
  • $17.24 per hour or $17.86 per hour bilingual differential
  • External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws.


La Familia is an equal opportunity employer committed to a diverse, welcoming, and inclusive workforce. Applicants will receive consideration for employment without regard to race color, religion, national origin, ancestry, age, genetic information, sex (including pregnancy), gender identity, sexual orientation, marital status, parental status, disability, veteran status, or any other protected status.