On-Site Apartment Manager

Summary: The On-site Manager will support tenants and HUD program by following HUD regulations and related policies and procedures to ensure tenants remain eligible for assistance and to ensure health and safety.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

Maintains regular office hours and is available on site when on-call for emergency situations.

Communicates verbally and in writing (text or email) with Director when a medical or behavior incident occurs, no later than 24 hours after incident.

Performs minor repairs and maintenance as the need arises, i.e., unstopping a sink, replacing light bulbs (when tenant is physically unable to) unstopping toilets, replacing filters when dirty, replacing outlet covers, replacing batteries in thermostat, setting up and monitoring portable heat/ac units, etc.

Submits maintenance requests through electronic maintenance tracking system for major repairs and maintenance problems.

Completes and documents monthly Health and Safety inspections of each apartment and community room, documenting and reporting any significant findings to Director. Completes follow-up inspections based on initial findings.

Transports tenants in ESA van for scheduled grocery trips and outings.

Conducts monthly tenant meeting with an agenda and planned activities/speakers/events.

Responsible for completing the following for assigned tenants and complex:

• Annual Re-certifications
• Interim Re-certifications
• Annual utility verifications
• Assist tenants with social service applications (i.e., SNAP, LINKs, LIHEAP, etc.)
• Conducting tours for potential applicants/tenants
• Collecting tenant rent and providing receipt to tenant
• Print and review scheduled billing for all properties before the 1^st of each month and utilize to make sure tenants are paying correct monthly amount due
• Print delinquent and prepaid reports for all properties by the 11^th of each month and follow-up with tenants who have delinquent payments
• Complete and document quarterly emergency drills
• Distribute annual HUD updates
• Maintain case notes for incidents or concerns that include the date, time, names of individuals involved, location, and summary of incident or concern. Make available for review by the Director as needed.

Monitors property during scheduled work hours and on-call hours to ensure tenant health and safety.

Monitors vehicles and foot traffic entering and exiting properties and notes any patterns in regard to unusual increase of said traffic during scheduled hours to ensure tenant health and safety.

Complete required annual training and obtain HUD certifications as determined by Director.

Use person first language and treat tenants with dignity and respect.

Dress appropriately and professionally for the responsibility of the position.

Compliance/HIPAA:

While performing the duties of this job, employee will comply with all federal, state, and local laws and regulations pertaining to Easterseals Arkansas.

The employee has access to client-protected health information of the individuals directly served by this person, except psychotherapy notes. Employees will not attempt to access any other protected health information unless otherwise approved by Supervisor or Privacy Officer.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED) is required. Experience working with adults with developmental disabilities is preferred.

Competencies:

• Effective communication skills, both written and oral.
• Involves appropriate people in decisionmaking process.
• Includes others in planning, decision-making, facilitating and process improvement.
• Supports and explains reasoning for decisions.
• Listens and gets clarification.
• Identifies and resolves problems in a timely manner.
• Develops alternative solutions.
• Plans and organizes work effectively to ensure timely completion.
• Assists in the development of realistic action plans.
• Understands and follows all licensing and governing regulations.
• Commitment to the values of diversity, equity, and inclusiveness
• Ability to work with and support individuals with a diverse range of abilities

Certificates, Licenses, Registrations:

Valid Arkansas Driver's License

Current Vehicle Insurance

First Aid and CPR certification within the first 90 days of employment and maintained through employment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel; talk or hear and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Easterseals Arkansas has designated this position as a non-safety sensitive position under the Arkansas Medical Marijuana Amendment.