The Ophthalmic Apprentice learns the concepts, skills, and abilities necessary to provide clinical and administrative support to Providers to collaboratively ensure the delivery of high quality, compassionate care and visual imaging services to CEENTA’s patients.
The essential functions for the position include:
- Complete a training program for visual imaging and diagnostic testing services and ophthalmic assisting
- Demonstrate proficiency on the knowledge, concepts, and skills learned in each training program, including:
- Applicable anatomy
- Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
- Prepare and administer medications as directed by the Provider
- Perform visual imaging and diagnostic testing, including but not limited to Visual Field Testing, Keratometry, Fundus Photography, Optical Coherence Tomography (OCT), Manual and Automated Lensometry
- Perform preliminary ophthalmic work-up, including Visual Assessment, Pupil Assessment, Phoropter, Tonometry, Ocular Motility Testing, Glare Testing, Refractometry, Pachymetry, Lensometry, Slit Lamp Examination, Ishihara (Color) Plate Test, Amsler Grid, and Schirmer Test
- Manage provider and resource schedules in the EHR system
- Maintain applicable workqueues in the EHR system
- Index documentation pertinent to patient care from the document management system to the EHR system
- Perform clinical room turnover/set-up and equipment sterilization, including use of Autoclave
- Maintain stock of office and clinical supplies and order from appropriate vendor when needed
- Practically apply the knowledge, concepts, and skills learned during the training programs by fulling the roles of Ophthalmic Imaging Technician and/or Ophthalmic Assistant as dictated by clinic need
- Maintain OSHA standards to ensure sterilized and safe environment
- The ability to work on-site
- Predictable, reliable and prompt attendance
Customer Service – Addressing patient needs to ensure they have a positive experience by practicing active listening, empathy, problem-solving and effective communication.
Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
This role will impact CEENTA’s ability to achieve its mission by learning and demonstrating proficiency in ophthalmic care and services to become an integral member of the care team, providing administrative and clinical support to the Providers.
This position reports to the Manager of Imaging and Radiology Services.
This position functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Physical and Mental Demands
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The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
Occasionally assists with moving or positioning wheel-chair bound patients, clinical equipment, and office supplies up to 300 pounds
Mental Demands:
- Ability to learn new skills and concepts
- Ability to multi-task
- Ability to work under pressure
- Ability to make quick decisions
- Ability to thrive in fast-paced environment
- Ability to use discretion and sensitivity
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Position Type and Expected Hours of Work
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This is a full-time position with core hours Mondays-Fridays, 8:00am –5:00pm, but some Saturday shifts will be required. Hours are subject to variation based upon clinic needs.
Travel to various CEENTA locations required dependent upon business need.
High school diploma or equivalent required.
Experience in a medical office setting or customer service preferred, but not required.
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Additional Eligibility Qualifications
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Ability to obtain and maintain BLS certification from the American Heart Association or American Red Cross required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. In addition to those essential job functions identified above in Section II, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add to or change the essential job functions of this position at any time without notice.
