Support Engineer
Job Details
World Headquarters - Seattle, WA
Full Time
Information Technology

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all.


evo is a leading multi-channel retail brand that stands at the intersection of community, commerce, adventure sports, and the outdoor lifestyle. We offer a distinctly-curated product assortment, and highly-crafted customer experiences. At evo, we define success differently than most, balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact. We are a company driven by our purpose and values, with a collective passion for community, sports and lifestyle, and a drive to together build something that lasts and matters.

 

The evo team is comprised of hard-working, passionate individuals who believe curiosity, humility, and human connection are the foundation of progress. We are driven by a belief that we are better together, and we do our best work when we feel included, valued, supported, and united in our purpose. We share our successes and learn together when things don't go as planned.

 

The Job

We are in search of an eager, quick-learning, data and warehouse management system Support Engineer who can complement our small, talented team to help us support our data and reporting, and warehouse and logistics applications. We are effectively a small software development shop housed within a toy store, and this role will be involved with all systems that enable our warehouse employees to receive, handle, and ship those toys as efficiently as possible. This role also supports the data systems behind our inventory and transactional data, as well as reporting.

 

This job requires great communication skills, excellent critical thinking abilities, and sound judgment to assess requirements, execute smart implementation, and provide exceptional technical support to all application functions in our data warehouse systems, and at our warehouse.

 

What you will do

  • Troubleshoot a wide variety of technical issues with our data and reporting tools, and warehouse management system, and processes.
  • Build relationships with our Warehouse Operations team and data and reporting end users by spending time to learn their workflows so we can better assist them with technical issues. This will require an on-site presence at our Sumner warehouse roughly one day a week.
  • Collaborate across engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.
  • Proactively identify recurring technical issues to determine their root cause.
  • Perform research independently by asking clarifying questions, gathering relevant data, and resolving the manner using a data-driven approach.
  • Assist with user training and maintaining documentation of both data and warehouse processes
  • Assist development team with small tasks & bug fixes.
  • Work with third parties including software and external IT contractors.
  • Be on site during critical times for the warehouse operations, especially Black Friday and Cyber Week.
  • Be available during on-call hours, roughly one week a month.
  • Communicate effectively. We are a nimble organization and tend to develop iteratively without over-investing in specifications. This requires excellent communication between team members and to the broader company. We are not a meeting-heavy organization, so proactive communication is a must.

What you will need

  • Must be customer service-oriented with the ability to learn quickly, be resourceful/flexible, and exercise sound judgment.
  • Must demonstrate excellent communication skills and patience verbally, in writing and interpersonally to inspire and build trust.
  • Proven ability to handle multiple tasks concurrently and prioritize accordingly.
  • Must be able to handle high pressure/emergency response situations.
  • Must be a team player who is dedicated to providing the best results possible.
  • Technical support experience, especially with any warehouse management system, experience with HighJump a plus.
  • Experience writing and troubleshooting SQL queries preferred.
  • Nice to have: Experience in reporting tools such as Excel/Tabular models, SSRS, and PowerBI.

 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

 

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

 

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

 

Work With Us
Apply