Systems Support Technician

Summary: The position of  Controls System Technician/System Support Technician is responsible for performing field service and installation, commissioning, and support for all equipment built or supplied by Westfalia Technologies, Inc. 

 Job Functions:  

• Documenting PLC code 

• Debugging and troubleshooting PLC-base control systems at customer sites 

• Control systems testing 

• Control systems wiring 

• Control systems installation/commissioning 

• On-call rotation to provide emergency phone support to customers 

• Support part and service sales for S/RMs, conveyors, palletizers, and robots  

• Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots  

• Provide service and support to customers with regard to preventative maintenance, troubleshooting and repair, both in-house (25%) and on-site (75%)  

• Provide world-class customer service to all customers  

• Interface with Sales and Engineering to meet customer requirements  

• Coordinate business information between customers, Sales, Engineering, and other associates  

• Submit all paperwork in a timely and professional manner  

• Maintaining a close professional relationship with all internal/external customers  

• Participate in developing and maintaining a sense of teamwork within the Service Department  

• Perform work in the Production Shop when no Service Work is available 

Required Skills/Abilities: 

• Willingness to travel approximately 80% at times 

• Excellent verbal and written communication 

• Proficient with Microsoft Office (Outlook, Excel, Word) 

• Excellent trouble shooting skills 

• Proficient with Rockwell programming software and hardware, such as Logix500, Logix5000, PanelView, and Factory Talk View (HMI) 

• Have an understanding of DeviceNet and Industrial Ethernet 

• Understand the function and operation of mechanical hardware (used for pallet, case, bottle, and bag handling systems) and/or packaging equipment or material handling equipment 

• Understanding of industrial electrical components 

• Understanding of control system requirements in a wash down environment 

• Understanding of and ability to select industrial sensors including photoeyes and proximity switches 

• Familiarity and understanding of the NEC 

• Industrial control system design, programming, and trouble shooting 

• Allen-Bradley PLC, HMI, and VFD hardware, and Siemens TIA Portal 

• Ability to multitask and adjust priorities when needed 

• Safety oriented 

Education/Experience: 

• BSEE or equivalent experience  

• Minimum of 1-4 years relevant experience 

• Previous experience with electro/mechanical repair and trouble shooting 

Physical Requirements: 

• Must be able to remain in a stationary position 50% of the time. 

• Must be able to ascend and descend a fixed vertical ladder, up to 125’ high, 10% of the time. 

• Constantly positions oneself through stooping, kneeling, crouching, and crawling in and around machinery for inspections and maintenance. 

• The person in this position frequently will require clear, concise, and active communication with others during manual operation of the machines.   

• Must be able to visually assess machinery in dark environments.   

• Work environment temperatures range from -40F to 110F. 

• Must be fit air travel and legally able to rent and drive a rental vehicle. 

Machines/Tools/Equipment:  

All computer and networking-related equipment are provided to employees for use in performing their necessary tasks. Candidate must have own hand tools. Company provided PPE for freezer work and fall protection.