Position Title: HelpDesk Administrator, Level 1
Department: IT Support
Reports To: Director of Infrastructure Operations
Job Type: Full-time, Hourly
FLSA Status: Non-Exempt
Overview: The role of the Help Desk Administrator is to handle system support activities. This person is responsible for providing an excellent client experience and working to resolve support issues in a prompt and professional manner.
Key Responsibilities:
- Setup new hires, provision access and equipment.
- Reset passwords
- Provide technical assistance and support for incoming issues related to computer systems, software, and hardware
- Maintain daily performance of computer systems
- Install, modify, and repair computer hardware and software
- Follow-up with users to ensure issues have been resolved
- Assist with company-wide software rollouts
Skills & Abilities:
- Strong troubleshooting and problem-solving skills
- Excellent customer service skills
- Experience using a ticketing system
- Ability to multitask and prioritize in a fast-paced environment
Education & Experience:
- High School Diploma – some college is preferred
- Working knowledge of Microsoft products (Windows 10/11, Office 365, Active Directory)
Desired Traits:
- Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
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Environment:
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Standard indoor office setting; exposure to computer screens.
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Physical:
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Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
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Vision:
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See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
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Hearing:
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Ability to hear in the normal audio range with or without corrections.
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Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds. One Inc is a high growth company revolutionizing the industry.
Based in Folsom, CA—ranked by WalletHub as the best place in California to raise a family--One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
