Serve as the O&M Lead as part of a collaborative agile team.
- Refine and enhance existing applications to better meet the customer's requirements.
- Design, develop, and provide O&M for multiple tools, as well as helping develop solutions to software architecture programs and broad design solutions.
- Participate in software development efforts through all aspects of the software engineering life cycle including scope and work estimation, design, documentation, implementation, testing and integration.
- Must be a dynamic, innovative, self-starting problem solver.
- Must have the aptitude and attitude to tackle unsolved technical challenges.
- Ensure users are provided efficient and timely support to incidents and service requests
- Ensure reliability, scalability, and cost efficiency of all services
- Implement and maintain system monitoring tools/metrics to ensure the health of services
- Collaborate with stakeholders to ensure compliance on policy requirements and adherence to best practices
- Support the team in the creation and maintenance of standard operating procedures
- Identify opportunities to increase efficiencies through process updates/changes and/or automation