Front Office Administrator

POSITION SUMMARY:

Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
• Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
• Registers patients in eClinicalWorks according to clinical protocol.
• Confirm medical health appointments on the schedule of the following day.
• Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures the waiting area is maintained neat and well organized.
• Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
• Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
• Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Ensures clinic flow by being an active team member.                                                                                                     

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:
 

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in  English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records - eClinicalWorks preferred.

Ability to:

• Must be extremely organized and detailed oriented
• Must have excellent communications and written skills
• Strong telephone etiquette
• Must have a courteous, professional nature and customer service oriented
• Must maintain a strict discipline in time management with a focus on quality
• Knowledgeable about insurance plans, Medi-Cal / Medicare
• Good computer and typing skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID-19 Vaccination and Booster or Medical/ Religious Exemption required. 

An Equal Opportunity Employer: minority/ women/ disability/transgender/veteran