GENERAL SUMMARY

The Administrator On-Call (AOC) supports the mission and goals of LifeCenter Northwest (LCNW) by providing leadership and guidance to onsite clinical staff. The AOC directly oversees the day-to-day organ recovery operations and all activities related to identification, evaluation, approach, management, and coordination of donor activity and all related documentation. The AOC collaborates with the Resource Triage Coordinator (RTC) and Donation and Family Advocate Administrator on On-Call (FS AOC) to provide continuity of service to hospital partners and donor families. The AOC will participate in a blended schedule of on-call and business hours, serving as a clinical expert and contributing to strategic objectives and other initiatives. The AOC works closely with ODS leadership with direct accountability for organ donation and organ utilization outcomes.

A.   Direction of Day-to-day Organ Donation Operations: Engages proactively in high potential referrals and active donor cases, provides direction in donor management, allocation, case logistics and staffing.

1. Engages proactively in donation referral and case activity by providing thorough, in-depth guidance to organ procurement team members utilizing highly developed clinical expertise and advanced knowledge of the organ donation process.
   1. Outcome: Functions as an expert and resource to Organ Recovery Coordinators (ORCs) and Organ Donation Coordinators (ODCs) in donation processes including donor management and allocation. Ensures consistent practice aimed at maximizing donation potential and organ donor outcomes.
   2. Assessment: Evaluates and monitors clinical processes and donor management on donor cases and documents on the AOC checklist.
   3. Intervention: Acts as the first line of communication for ORCs and ODCs providing real-time clinical and administrative expertise and oversight aimed at maximizing donation during the referral and recovery processes for organ cases. Works in concert with the RTC.
2. Provides resource management and direction to the clinical teams to manage day-to-day operations and in response to clinical activity.
   1. Outcome: Problem solves with team members and provides logistical expertise in all areas of the donation process.
   2. Assessment: Effectively oversees clinical activity to ensure proper staffing, and appropriate case timing.
   3. Intervention: Maintains awareness of high potential referrals to ensure optimal use of available resources and thoughtfully utilizes available staff.
3. Facilitates case debriefs and reviews.
   1. Outcome: Facilitates case reviews with the AOCs, RTCs, ORCs, and Medical Director/Advisors as appropriate.
   2. Assessment: Uses training, experience, and knowledge to identify cases that need internal review. Sets up reviews with the appropriate individuals and leads a debrief or case review focused on learning points which increase case outcomes and organ utilization.
   3. Intervention: Identifies and facilitates case debriefs and reviews with appropriate stakeholders. Shares learning points with applicable parties and incorporates into practice.

B.   Training Support and Mentoring: Collaborates with Training and ORC managers to provide continued education and mentorship to ORCs.

1. Serves as a subject matter expert for Training and participates in ongoing training.  
   1. Outcome: Assists with the refinement and delivery of training as indicated and coaches ORCs/ODCs onsite during case activity.  
   2. Assessment:   Works with Clinical Training Program Manager to assist with training programs.
   3. Intervention: Reports on any themes and gaps in knowledge observed during interactions with clinical teams. Approaches gaps with a solution-based mindset.
2. Engages in Clinical presentations, education and best practice sharing with groups outside of the organization. 
   1. Outcome: Serves as a leader and expert by maintaining best practice knowledge, and networking with external partners.
   2. Assessment: Participates in external webinars, conferences, provides advanced clinical presentations. Shares information internally and externally.
   3. Intervention: Proactively seeks opportunities to engage in gathering and sharing knowledge to stay current in the field of organ procurement.

C.   Schedule Obligations: Participates in a hybrid call and business schedule to provide critical thinking and decision making for daily clinical operations.

1. Self-schedules to cover the call schedule with 24-hour shifts.
   1. Outcome: Works required eight shifts per month, attends assigned meetings and completes project work in a timely manner.
   2. Assessment: Collaborates with AOC team to cover eight 24 hour shifts per month including holiday coverage. Extra shifts are eligible for extra call pay.
   3. Intervention: Meets with AOC team to complete a monthly schedule, attends meetings and contributes to project work as assigned. Requests PTO per established process, not to exceed 7 PTO days by AOCS each month.
2. Attends all required meetings as assigned by the Organ Procurement Manager and Director and maintains reasonably available during business hours to assist with projects and provide clinical expertise.
   1. Outcome: Acts as a clinical expert and leader in job functions outside of call days.  
   2. Assessment: Attends mandatory meetings and communicates information to the AOC team as appropriate.
   3. Intervention: Engaged and involved in pertinent meetings and project work.

D.   Communication and Collaboration: Works with internal and external partners in efforts to optimize organ donor outcomes and cultivate relationships in the donation community.

1.  Professionally represents LifeCenter Northwest and collaborates with internal and external stakeholders.  Ensures effective communication and collaboration with clinical and hospital development staff, management, and senior leadership.
   1. Outcome: Responsible for effective communication and coordination with medical professionals, hospitals, and donation organizations. Supports Hospital Development (HD) as a clinical resource.
   2. Assessment: Develops and maintains effective relationships with clinical and transplant stakeholders. Collaborates with donor hospital staff and other organ recovery teams to facilitate successful transplant outcomes.
   3. Intervention: Works with internal and external partners in person or virtually to educate, collaborate and identify opportunities to maximize organ recovery and transplantation.
2. Leads and assists in initiatives and projects with the focus on improving processes and/or outcomes as assigned by leadership. Assists in the delivery of information and roll-out of new processes.
   1. Outcome: Assists the leadership and training teams in communication of upcoming changes and assist with the implementation of initiatives.
   2. Assessment: Actively involved in meetings and projects as assigned. Serves as a clinical resource for ODS and other departments including giving presentations.
   3. Intervention: Leads and assists with assigned projects/initiatives and intentionally communicates them to the clinical teams.

E.   Administrative and Quality: Works in concert with ODS Leadership, Medical Leadership, Clinical Operations Training Program Manager, and Quality Departments to increase donation and transplantation outcomes and compliance with quality processes.

1. Ensures documentation meets the required LCNW SOP’s, CMS Regulations, UNOS Policy, and AOPO standards.

1. Outcome: Assists in the oversight of all medical and legal documentation requirements.
2. Assessment: Demonstrates expertise in SOPs, CMS Regulations, UNOS Policy, and AOPO Standards.
3. Intervention: Guides ORCs/ODCs in successfully completing components of clinical and regulatory documentation related to organ donation cases.

KNOWLEDGE, SKILLS, ABILITIES

• Must have advanced clinical skills and a demonstrated ability to drive results to improve processes and outcomes with the use of critical thinking, analytical skills, and problem-solving capabilities.
• Successful demonstration of strong initiative, collaboration, and communication skills with discretionary decision-making ability.
• In this capacity, and with the influence this position carries across the organization, this individual must demonstrate organizational skills, the ability to work effectively under deadline constraints, effective written and verbal communication skills, good judgment and problem-solving skills, and education and training skills.
• A proactive team player who must uphold the core values of the organization; these include integrity, collaboration, courage, and service.
• Must be able to analyze and assess situations, create solutions to solve problems, and motivate others to continually improve the processes necessary to meet organizational goals.
• Ability to identify problems and collaborate with others to solve problems in a timely and professional fashion.
• Ability to learn new tools, applications, and technologies quickly and independently.
• This individual must demonstrate operating knowledge of computers and smart phones with a demonstrable, intermediate level skill (at a minimum) with Outlook, Word, Excel, and other comparable software programs.
• Excellent knowledge of writing and editing standards, including grammar, punctuation, spelling, and vocabulary.
• An ability to accurately present the donation process in formal and informal educational opportunities.
• Must be compassionate, conscientious, ethical, and possess effective interpersonal skills that allow them to have effective communication with health care professionals and donor families.

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

ANTICIPATED WEEKLY TIME COMMITMENT

This position requires on-call availability, including evening and weekend work.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• RN or equivalent work experience; ACLS preferred.
• Bachelor’s degree with previous ORC experience or equivalent combination of education and experience required.
• CPTC required.
• Minimum of 3-year experience as ORC with leadership experience preferred
• Requires a valid driver’s license and access to an insured automobile for work-related functions at expected times.
• Proof of COVID-19 vaccination, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.

Benefits and Compensation:

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found here.

The pay range for this role is provided below. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

• AOC I - $96,800 - $145,200
• AOC II - $106,400 - $159,600

LifeCenter Northwest is proud to be an Equal Opportunity Employer.