Card Bin Sponsorship Program Manager
Job Details


Relating to the expansion of Atlantic Capital Bank's Fintech/Payments business, including the launch of the Bank's Card Issuance and Bin Sponsorship program, there is a need for a Program Manager (PM) to onboard partners employing established department processes, procedures, policies and controls related to these efforts. As programs are established and the Bank's portfolio grows, the Program Manager will have ultimate accountability for the delivery programs and its operations, oversight, servicing, vendor management and governance of a set of programs. This individual will work cross functionally with corresponding Lines of Business (Fintech/Payments, Compliance, BSA/AML, Treasury, Finance, Operations, IT, Risk, Vendor Management and Marketing). As time passes and repeatable models have been utilized, the position will assist in further process improvement and helping the Line of Business continue to grow.


Essential Duties, Responsibilities & Accountabilities

  1. Execute against repeatable processes, procedures and controls related to Atlantic Capital Bank's Card Issuance Bin Sponsorship Program(s) (Evaluation of prospects, Onboarding, Daily Functions and Operations of the program).   Periodic Governance Controls as defined in the Program MSA and/or Bank Procedures and Policies governing the Enterprise Program Structure.
  2. Drive all aspects of onboarding new vendor/partners and their downstream clients as applicable.
  3. Act as the Daily Vendor Contact and Liaison to Sales for the programs as needed, meeting with the customers’ designated point of contact to hold regular reviews of program performance and adherence to key measures identified in agreements and servicing arrangements.
  4. Support regularly scheduled audits of programs both internally and evaluating regularly defined audits and vendor governance reports per individual program agreements.
  5. Track individual program performance with cost, revenue and key performance metrics as applicable.
  6. Assist Compliance and Marketing in the support of reviewing as needed document and Program Modifications within specified defined time parameters of each program.
  7. Participate in sales development efforts including projecting anticipated growth and new programs under existing partners. 
  8. Participate in industry forums and product research as needed.
  9. Assist in the review and final development of program agreements, along with other necessary legal and service matter documents.
  10. Maintain a defined structure of documentation associated with reviews, correspondence, metrics and other key relationship and management information relative to each Program

* Other duties as assigned.


Skills & Competencies

  • Experience at reading, negotiating and dissecting vendor and customer servicing contracts, particularly related to vendors in the payments ecosystem.
  • Strong working knowledge of Bank/Program compliance and risk considerations, including on-going monitoring.
  • Strong skills with Excel (macros, pivots, complex formulas) and presentation development software
  • Proven process and documentation skills
  • Proven attention to details in a high paced environment
  • Ability to communicate with various levels of an organization; from Executive level to working with Associates



  • Bachelor's Degree or comparable work related experience.
  • 3-5 Years in the Card Program Management industry as Program Manager or direct support position
  • 3-5 Years of experience in the Commercial Bank and/or Payments Industry
  • Experience in an Operational organization
  • Proven experience in working relationships with Commercial Customers
  • Proven experience with Card Networks, associated rules and payments systems processing (NACHA)


Notice to Recruiters: We value our recruiting partnerships, but to protect the interest of all parties, Atlantic Capital Bank (ACB) does not accept unsolicited resumes from recruiters.  All recruiting is managed through ACB’s Human Resources Department and contacting hiring managers directly is not appropriate.  If you would like to develop a recruiting relationship, please work directly with Talent Acquisition.  All unsolicited resumes submitted through our website or to ACB email accounts shall be deemed property of Atlantic Capital Bank.