Why work for Ampla Health?  19640

Ampla Health provides the individuals and communities we serve with high quality, comprehensive, community health care that is accessible to all and culturally and linguistically appropriate.

• Great Benefits including Medical, Dental, and Vision
• 4 weeks paid time off to start.
• 9 paid holidays
• 401k and profit sharing
• Full time, Monday to Friday
• Great work/home life balance

GENERAL PURPOSE: Site Administrator - Clinic Manager 

Under the direction of the Director of Operations (DOO), the Site Administrator ensures the assigned clinic is successful and meets operational and financial goals and objectives. This position monitors the day-to-day operations of the center. He/she oversees and provides guidance to the entire clinic’s staff. This position conducts performance improvement and continuous quality improvement activities. In addition, this individual ensures an appropriate patient experience. The Site Administrator implements clinical protocols, plans, and executes programs, and conducts staff development and training. The Site Administrator should exhibit exceptional management and leadership skills with staff, clinicians, patients, and the public.

MAIN RESPONSIBLITIES & DUTIES: Site Administrator - Clinic Manager 

Design and implement business strategies to ensure the clinic meets organization goals and objectives.

1. Oversee daily clinic operations and staff duties.
2. Responsible for all management and administrative duties of the clinic.
3. Sets forth goals and objectives for providers and monitors clinic productivity.
4. Ensures efficient healthcare operations for the assigned clinic.
5. Implements process improvement methodologies to achieve clinic efficiency, business productivity, quality and access to care, and scheduling for all patients.
6. Ensures compliance with FQHC regulations and payers.
   1. Oversees patient access to all Ampla Health programs.
   2. Monitors and audits state and federal programs.
7. Exercises leadership toward improved operations, while leading by example.
8. Acts as a liaison between patients, clinicians, and care teams.
9. Works closely with all administrative departments and clinics to navigate patient care and access.
10. Organizes and implements quality assurance and improvement activities.
11. Performs the hiring, training, and performance evaluation for all support staff.
12. Provide ongoing training and coaching on staff performance to help meet personal and professional goals.
13. Monitors and ensures adherence to EHR and clinical workflows.
14. Establishes and monitors clinic’s financial activities and adheres to budgets.
15. Ensures clinic meets all financial requirements and goals with accounts receivable.
16. Responsible for timely submission of invoices to accounts payable.
17. In collaboration with DOO, CMO(Chief Medical Officer), CDO (Chief Dental Officer)
    1. Oversee all time off requests and coordinate coverages for clinicians.
    2. Assist in resolution of daily matters and liaise between patients and clinicians.
    3. Identifies patient needs and implements best practices set forth by the organization.
18. Follows all Ampla Health protocols, policies, and procedures to ensure patient safety and optimal care.
19. Resolve staff and patient conflicts following Ampla Health policies and procedures.
20. Manages all internal and external communication for the clinic.
21. Participates in management meetings and operational projects and committees.
22. Other duties as assigned by supervisor.

QUALITIES & CHARACTERISTICS: Site Administrator - Clinic Manager 

1. Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health’s employees, Board of Directors, and vendors.
2. Maintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actions.
3. Strive to learn more and is receptive to new challenges and opportunities.
4. Displays understanding, and enthusiasm toward the work and the mission of Ampla Health.

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES: Site Administrator - Clinic Manager 

1. Requires a bachelor’s degree in Healthcare Administration, Healthcare Management, Public Health, Business Administration, or similar, and two years’ experience in a physician practice.
2. Master’s degree in a related field preferred.
3. In-depth knowledge of business analytics and performance metrics.
4. Ability to supervise and motivate clinic staff to perform their duties efficiently and engage the team to achieve goals and objectives.
5. Ability to act proactively and ensure team operations and effective collaboration.
6. Superior critical thinking skills, with demonstrated ability to make independent, responsible decisions, and strong analytical skills.
7. Competency in Electronic Health Records (EHR), and Microsoft Office (Outlook, Excel, Word, and Access).

COMMUNICATION SKILLS: Site Administrator - Clinic Manager 

1. Must be able to interact with patients courteously and calmly.
2. Excellent communication and leadership skills with staff, patients, clinicians, and the public.