CUSTOMER SERVICE SPECIALIST II

The American Printing House for the Blind (APH), a world leader in creating learning solutions and products for children and adults who are blind or low vision, is seeking a customer service specialist to meet the needs of our customers on their pathway to success. Reporting directly to the Supervisor of Customer Experience, the Customer Service Specialist will support the Customer Service team by answering calls and email, handling customer inquiries, order entry, return authorizations and setting up customer accounts.

Note: This is a remote position with the hours of 8:30am – 5:00pm, Monday-Friday.

• Handle customer inquiries by phone, email and mail regarding product questions and sales orders.
• Enter orders and customer data. Process payments and provide price quotes.
• Assist customers with merchandise returns and reconciliation of issues.
• Research customer issues and contribute to Customer Service knowledge base.
• Commit to communicate with all APH customers following the standards of accessibility.
• Continually learn about the APH product line and improve professional skills.
• Represent the APH brand positively in all customer interactions.

• High School Diploma or equivalent required.  Post-secondary education or experience preferred.
• Minimum of two years of experience in a customer service role within a call center environment is preferred.
• Excellent oral, written, communication and organizational skills necessary.
• Strong attention to detail, with the ability to perform multiple tasks simultaneously, and prioritize work as needed.
• Bilingual in English and Spanish preferred, but not necessary.
• Intermediate in Microsoft Word, Excel, and Outlook.
• Knowledge of the field of blindness and visual impairment preferred.
• Ability to empathize with contacts of a wide variety of ages, and situations is essential.
• Ability to work independently in support of the department.

Minimum:  $15.45             Midpoint:  $18.75

To apply, click here.  If you have trouble accessing the application through Paycom, please contact Ryan Ward at rward@aph.org.