Williston Store Manager - Grade 11
Job Details
Management
Store-002-WILVT - Williston, VT
Full Time
Negligible
Day
Retail
Description

OVERVIEW:

The Williston Store Manager (SM) has responsibility for all operations at our Williston facility. As the flagship store for the Gardener’s Supply brand, the store serves as both a site for retail and wholesale commerce as well as an inventory liquidation vehicle for AGR through the Outlet department. Located at the center of VT’s largest and most concentrated retail shopping area, the Williston Garden Center also reflects the local/tangible face of our company and its employee-owners. The SM will ensure a dynamic and unique experience for our customers with exceptional service, merchandising and ambiance. As part of the leadership team for the retail division, the SM will participate in strategic planning sessions and assist the Retail General Manager (RGM) in setting the strategic direction for the retail division.

 

JOB RESPONSIBILITIES:

  • Overall management of the Williston Store’s retail, wholesale, delivery & installation operations and personnel.
  • Direct Supervision of Garden Center, Nursery and Commercial Supervisors; providing full support by removing obstacles to individual success through effective problem solving, training and mentoring.
  • Assist RGM in developing and implementing strategies to achieve sales and profit goals including achieving payroll and expense budgets.
  • Responsible for development and execution of merchandising and presentation plans (including detailed seasonal plans by department), execution and standard; creating an inviting, inspiring, informative and relaxing customer experience across the entire facility.
  • Achieve inventory turn, gross margin and sales goals.
  • Develop and execute seasonal hiring plans for all departments partnering with marketing and HR to develop and execute advertising and other external recruiting strategies.
  • Performance management responsibilities, including reviews, coaching, counseling, and employee performance for direct reports.
  • Monitor store staffing levels and ensure timely recruiting, interviewing and hiring of team members in accordance with the company’s hiring process and budgetary goals.
  • Analyze, approve, provide guidance and direction for weekly schedules for budgetary compliance, forecasted sales volume, and proper sales and operations coverage; reacts to variances and works with the store supervisor/lead team making necessary schedule adjustments to achieve planned results.
  • Allocates labor force as needed throughout the store and among departments as needed to improve operations.
  • On a daily basis evaluates sales, customer service, and operations levels in all departments (in-store, via phone & off-site) and develops and implements plans to address ongoing problems in procedure, process and performance.
  • Responsible to follow through with the store management team on completion of routine management functions; including but not limited to: posting of schedules; payroll review and approval; special event planning, preparation and recaps; monthly department team meetings (intra-store and inter-store); safety committee inspections; and performance management.
  • Prepares and submits annual budgets for net sales, expenses and income.
  • Sets the highest bar for customer service, monitors service and acts promptly to assure all customer issues are addressed and resolved daily.
  • Partners with the Marketing Supervisor to develop strategies and tactics to increase quality and size of Gardener’s club member file (and applicable future programs when developed i.e. Facebook, Twitter etc.)
  • Partners with RGM, buying team and sister store management to effectively allocate and share resources across stores and grounds as needed to achieve operational goals and maximize payroll productivity.
  • Maintain retail readiness and cleanliness throughout the store; checks daily to maintain a neat and clean appearance, and the best possible store presentation.
  • Supervises on-going training program at the store level; assists managers and supervisors in training of all employees.
  • Build an interdependent team within the garden center, between departments and stores focused on internal and external service and perpetuating an enjoyable and rewarding workplace.
  • Acts as primary contact and liaison for all sub leased tenants effectively managing tenant’s relationship with AGR.
  • Responsible to oversee training, and enforcement of all safety standards as well as loss prevention standards to prevent accidents, injury and loss. 
  • Assist RGM in setting strategic goals for the Retail division and develop tactical plan for the store that aligns with division strategies.
  • Overall responsibility for ensuring effective partnership and communication flow between buying department and operations department leaders (supervisors & leads) to insure adequate inventory to meet customer demand and merchandise presentation standards.
  • Partner with the Buyer to define and expand product offer based on customer buying patterns, demographics and other qualitative information acquired from day to day operations.
  • Responsible for setting Outlet department pricing with a focus on maximizing ROI by balancing the need for product velocity and maximizing margin.
  • Overall responsibility for planning, coordinating and executing GSC Outlet sales events including but not limited to scheduling, logistics, expense control & product pricing.
  • Ensure standards of efficiency and productivity for all staff.
  • Responsible for ensuring an upbeat, team based, highly participatory, service-oriented environment for all staff.
  • Ensure effective communication for all staff, within the store and the larger AGR community.
  • Create an environment of effective open door management to address and resolve employee issues.
  • Problem-solve, questions, conflicts, and complaints, both internal and external.
  • Must be present and punctual for all assigned shifts, work a flexible schedule when needed, including evenings, holidays and weekends.
  • Must be available to work weekends, seasonal overtime is required.
  • Perform MOD duties including opening and closing responsibilities.
  • May be required to travel to trade shows and seminars to stay current with industry trends, ideas and products.

 

 

Qualifications

JOB REQUIREMENTS:

  • Proven record of leadership/management success in a team environment 5 year minimum required
  • Demonstrated record of success  leading a multi-departmental or multi-unit  retail organizations of  similar scale and or volume
  • 4 years direct customer service experience required
  • Garden Center or Nursery experience strongly preferred
  • Proven record of creating, managing budgets and achieving financial goals
  • Excellent team building skills required
  • Strong project management skills required
  • Excellent communication skills: verbal and written communication skills required.
  • Advanced horticultural knowledge preferred, with broad scope of plant knowledge
  • Strong problem solving skills
  • Strong analytical skills and decision making skills
  • Strong visual merchandising and planning skills
  • Strong team building skills
  • Excellent Customer Service Skills required
  • Strong organizational skills required
  • Ability to analyze numerical data and form action plans based on conclusions when little or no formal standard has been established
  • Ability to stay organized, focused and calm in a fast paced environment
  • Ability to read, and interpret common scientific and technical information. Knowledge of horticultural terminology, plant disease & insects required
  • Passion for gardening
  • Ability to learn in a fast paced environment
  • Ability to use Internet search engine, email, Microsoft Word required.
  • Must be available to work weekends
  • Ability to lift 40lb occasionally
  • This position is required to work outside in adverse weather conditions including heat, cold, wet weather
  • This position requires time working with, in, on and around heavy equipment
  • This position requires significant time standing and walking on hard surfaces such as concrete floors and asphalt

 

 

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