Gee Heavy Machinery is looking for a skilled and motivated individual to join our team as a Service Coordinator. In this role. The primary focus of this role is to open, maintain and invoice service work orders. A Service Coordinator will be the initial point of contact for all service inquiries, while continuously communicating with service technicians and management to ensure repair information is accurate on each work order.
Why Join us?
- Highly competitive compensation.
- Comprehensive benefits including Medical, Dental, Vision, and more. Plus, FSA & HSA options.
- Paid Time Off, Sick Leave, Paid Leave, and 8 Paid Holidays.
- Retirement package with a 4% company match.
- Employee discounts for personal auto purchases.
- Potential for significant career growth in a growing business.
What You'll Do:
- Open, maintain and invoice service work orders.
- Initial point of contact for all service inquiries (internal and external).
- Work closely with service technicians and management to ensure repair information is accurate on each work order. Review parts, labor and miscellaneous charges for accuracy.
- Collaborate with other departments to guarantee the timely processing of work orders.
- Enter technician labor in a timely and accurate manner to ensure all labor is billed to the correct account.
- Contact customers to secure purchase order numbers while performing invoicing duties.
- Enter and maintain accurate warranty information in the enterprise resource planning system (ERP).
- Possess extensive knowledge of warranty requirements.
- Provide the information necessary for HEMCO to file accurate warranty claims within 30 days from last day of labor.
- Collaborate with parts personnel to maintain accurate warranty parts hold inventory and ensure parts are returned to the manufacturer per requirements.
- Actively participate in the meeting of department goals, including customer loyalty, work in process management and warranty excellence.
- Schedule service work as required, including OEM product update campaigns and programs.
- Collect customer deposits, obtain credit card information or work with the customer and the credit department to create a charge account.
- Contribute to accurate customer machine population in ERP.
- Contribute to accurate customer name and address information in customer relationship management (CRM) system.
- Provide data to management that shows an accurate picture of service department operations.
What You'll Need:
- Detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines in a changing work environment.
- Excellent written and verbal communication skills required.
- Ability to work independently and collaborate with a team.
- Skilled in using relevant software applications, such as Microsoft Office Suite and the organization’s ERP.
- Possess expertise in creating and manipulating Microsoft Excel spreadsheets.
- Experience in successfully dealing directly with the public.
- Prior automotive and/or repair shop experience desirable.
- Minimum of two years of related experience preferred.
- High School diploma or equivalent.
Pay Range: $28.00- $32.00 Depending on Experience.
