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YDC Clinical Case manager

Job Details

2934 W Lake St - Chicago, IL
Full Time
Graduate Degree
$50,000.00 - $55,000.00 Salary/year
Nonprofit - Social Services


Located in East Garfield Park, Covenant House Illinois provides youth (ages 18-24) experiencing homelessness with shelter and safety, trust and community, and a better tomorrow.

We are growing and searching for compassionate people to join our team of dynamic, committed folks who are dedicated to providing love and support for all youth in need. CHIL provides professional growth opportunities, competitive salaries, educational assistance, shift differential, and excellent benefits (12 paid holidays, paid sick time, 3 weeks vacation). Additional perks include a signing bonus after 90 days of employment, professional development stipend, on-site training as well as free, on-site secure parking. If you believe every young adult deserves high-quality care, see what joining the Covenant House Illinois team means.

Purpose of position

The Clinical Case Manager (CCM) provides direct physical and supportive services in a positive and nurturing manner to the young people we serve in Covenant House Illinois Youth Development Center and Residential Program using an integrated, multidisciplinary team approach. Reporting to CHILs Director of Programs and Program Implementation, the CCM the Youth Development Coordinator will work with program Youth Advisors and community partners to ensure the delivery of robust, comprehensive services to youth while ensuring implementation of agency philosophy, policy, and procedures.  

Salary range based on cumulative experience $50-55K

Job duties

  • Ensure the highest quality of delivery of services to youth in accordance with the CHIL Principles, Mission and Core Values.
  • Promote a safe and healing environment by utilizing the principles and practices of trauma-informed care, harm reduction and positive youth development in all aspects of work and youth engagement, including crisis prevention, intervention, and de-escalation.
  • Manage a caseload of YDC youth.
  • Collaborate with a youth in developing both short term and long-term goals as part of developing and implementing an Individual Service Plan (ISP).
  • Ensure that youth have sufficient and proper ID (Birth Certificate, School Identification, State ID, and Social Security Card).
  • Meet with youth weekly
  • Ensure that progress notes are documented accurately in ETO
  • Responsible for advocating on behalf of youth with outside service providers.
  • Attend appointments and services when needed or requested by a youth.
  • Ensure that youths files are compliant to all grant, government agencies and local, state and federal regulations.
  • Assist with program audit and review preparation.
  • Research and keep current external referral services.
  • Work collaboratively with both internal and external service providers.
  • Develop motivational tools for youth.
  • Maintain healthy relationships with the youth, mindful of boundaries and mutual respect.
  • Model caring engagement with youth.
  • Support Youth Advisors and floor staff whenever possible and/or needed
  • Participate in all required trainings, supervision and staff meetings.
  • Manage the day to day needs of the program i.e. processing/tracking bus cards, etc.
  • Help ensure that proper documentation and data is being captured in ETO.
  • Facilitate groups on various life-skills issues, such as hygiene, problem solving, conflict resolution, self-esteem, and problem solving
  • Support youth advisors in providing youth engagement practices on the floor
  • Understand and comply with all agency policies and procedures.

Knowledge, skills, and abilities

  • Have an understanding of and support the implementation of Trauma Informed Care, Harm Reduction, and Positive Youth Development.
  • Have knowledge and experience working with the LGBTQIA+ population
  • Is approachable, relatable, builds rapport well, and practices active listening with all individuals.
  • Knowledge of community social service resources to assist youth with needs related to housing, employment, education, and social-emotional well-being.
  • Knowledge of crisis intervention and ability to address conflict between youth; able to respond quickly and safely while calmly de-escalating the crisis situations and emergencies.
  • Can maintain confidentiality while understanding and complying with requirements of mandated reporting, HIPAA, and other limits to confidentiality.
  • Willingness to utilize training opportunities in support of personal and professional growth, competence development, and to increase overall capacity to serve youth every day.
  • Effective verbal and written communication skills.
  • Proficient with standard computer operating systems.
  • Willingness and ability to work outside of normal business hours as well as Holidays and weekends as needed.
  • Able to accommodate a wide range of physical activity, including but not limited to walking long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving a minivan, and physically assist youth if needed.
  • Willingness and ability to attain a CPR/First Aid Certification.
  • Pass federal, state, and local background check investigations.
  • Organizational abilities and level of responsibility conducive to ensuring team and youth safety, keeping supplies inventoried and stocked, and tracking and reporting on grant-funded activities.
  • Able to articulate successes and challenges experienced by youth to inform program development and effectively communicate with CHIL staff, community partners, funding sources, and others.
  • Willingness to advocate for the right of all youth passionately and actively to be valued, supported, and housed.



  • Master Degree in Social Work or related field required.
  • 2-4 years of youth development experience required.
  • Licensure in Social Work, psychology, counseling or human services related field (any level) preferred.
  • Effective written, verbal, listening and communication skills
  • Ability to exercise appropriate judgment in crisis situations, with effective interpersonal skills
  • Must be willing to function as an active member of an interdisciplinary team.
  • We operate a 24/7 facility which means full time staff are expected to work some weekends and holidays.
  • Excellent organizational skills.
  • Ability to monitor and de-escalate in a crisis situation.