Youth Support Specialist - Case Manager
Job Details
Full Time
$18.00 - $23.00 Hourly


Founded:    1981
Mission:    To strive for Equity for our youth by valuing and supporting the life they envision.
Values:    Respect, Trust, Empathy, Inclusion, Advocacy

Position Title:     Youth Support Specialist – Case Manager
Employment Classification:    Full-time; Non-Exempt 
Reports to:    Supervisor of CSEC Services
Department:    Programs

Program Summary:     The Lighthouse Apartments is a transitional housing program for youth survivors of sex trafficking ages 18 – 25 who require less intensive support to live independently and achieve their goals.

Position Summary:    The Youth Support Specialist – Case Manager is responsible for providing direct survivor led support and coordination of care for prospective youth, current residents of The Lighthouse Apartments and community based program graduates. This position requires a flexible schedule that includes weekends and afterhours coverage.

Major Areas of Responsibility:
•    Provide direct support and care to youth using a trauma-informed, survivor centered and harm reduction approach as a core philosophy.
•    Work from a survivor centered approach, empowering residents to explore their individual needs and strengths and develop case plans based on resident’s self-identified goals.
•    Plan, coordinate and motivate youth to engage in support sessions based on youth’s needs, to support the successful obtainment of goals.
•    Implement a positive youth development framework to support residents to maintain a safe, survivor led, home environment, including resident facilitation of interviews with potential new residents and feedback to inform the programming and guidelines of the program.
•    Support residents to develop an awareness and understanding of individual safety and continually safety plan using a harm reduction approach.
•    Provide crisis intervention and conflict resolution as needed, using therapeutic interventions that encourages and empowers residents to develop and use their own communication skills to discuss the issue causing the conflict.  
•    Work collaboratively with youth identified supports, communicating about shared clients to meet the needs of youth receiving services from all programs.  
•    Review program applications and participate in the intake process, assisting with decisions regarding a youth’s readiness for the program. 
•    Coordinate the youth’s move in process, logistics of their move-in and ensure the emotional needs of youth are met.  
•    Provide advocacy with other service providers on behalf of residents and attend case conferences and court as needed. 
•    Maintain confidentiality related to program participation. 


Knowledge, Skill and Experience Requirements:
•    Bachelor’s Degree in a major relevant to the work or equivalent with two years of experience providing case management services to youth at-risk or individuals who have experienced sexual exploitation. 
•    Knowledge of the needs and issues faced by youth who have experienced sexual exploitation including trauma bonds, stigma, lack of trust and at-risk behavior. 
•    Must be knowledgeable of the effects of trauma on youth’s development and an understanding of the behaviors associated with a youth’s trauma history. 
•    Knowledge and understanding of working from a survivor centered, trauma informed and harm reduction approach. 
•    Knowledge and understanding of a Positive Youth Development framework and how core elements can be implemented when working with youth.
•    Excellent written and verbal communication skills, including experience and comfortability with public speaking.
•    Ability to pass a criminal background check, FBI/DOJ fingerprinting, TB test, and drug test. 
Essential Qualities: 

•    A passion for the work and welfare of each resident and commitment to provide non-judgmental, strengths based support and care.
•    Makes sound and timely decisions under pressure. Recognizes situations that require intervention and reports up when needed. Exhibits independence, decisiveness and responsibility. 
•    Must be a self-starter and team player with exceptional organizational skills and the ability to work with diverse staff members, residents, service providers and the public.
•    Ability to use Microsoft Office, Outlook and develop presentations using Power Point or other applications.
•    Flexibility with a value for team work and ability to be a positive role model to both residents and the Team. 
•    Ability to multi-task with the capacity to learn quickly and integrate efficiently.
•    Demonstrates organizational operating principles of communication and teamwork.
•    Understanding of and passion for the Foundation’s mission and vision.
•    Must be a team player.

Working Environment/Physical Requirements:    
Position requires use of personal vehicle to transport youth and occasional driving to meetings, workshops, events, etc.  Physical requirements include standing, sitting, typing, bending and lifting up to 50 lbs.

Modification to work schedule may be made based on need of the Foundation.

Orangewood Foundation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex. gender, gender identity, gender expression, age, sexual orientation, military and veteran status, or any other protected group, in accordance with all applicable federal or State laws.

Updated 01/29/21

Orangewood Foundation