General Description

The Guest Services Coordinator is responsible for creating welcoming environments and positive experiences so that our staff, volunteers, and guests can readily encounter Jesus. This position is a full-time salaried role. The schedule of hours will vary based upon the needs and ongoing events of the church.

Essential Job Functions

• Oversee quality, consistency, and strategy in all the physical environments around our campus a guest would experience, with an emphasis on creating excellent first impressions of the church for our guests including, but not limited to:

• Interior and exterior signage
• Parking lots
• Entrance atmospheres

• Manage facility rentals with outside parties and coordinate day of their event.
• Manage all Guest Services volunteer teams and support volunteer leads in those ministries. These include:
  • Greeters, Ushers, Parking, Check-in, Resource Center, and Welcome Teams.

• Create a positive Guest Services culture by recruiting, training, and coaching volunteers & ministry leaders.
• Take ownership of church members getting plugged in and connected by:
  • Planning and coordinating Welcome Nights for new guests.
  • Planning and coordinating Volunteer Interest Meetings for church members to get plugged in to serving.
  • Putting together welcome folders and gifts for first time guests/families.
  • Managing the connect cards and reaching out to guests who have filled them out.

• Plan and coordinate church-wide events held on our campus like Summer Kickoff, Sunday in the South, Christmas Tree Lighting, etc.
  • Assign staff roles and instructions for special events and special services (like Christmas Eve and Good Friday) on campus
  • Create special experiences such as photo booths, welcome tents, giveaways, kind gestures, etc.

• Develop and manage Guest Services budget.
• Maintain knowledge of best practices in the field of Guest Services, especially in the church.
• Other duties and responsibilities as assigned by the Communications Manager.

• A growing walk with Christ exemplified through actions and attitudes.
• A high degree of emotional intelligence, and ability to demonstrate a cheerful and caring attitude.
• Excellent verbal and written communication skills.

• Thinks strategically, with good problem-solving skills.
• Demonstrates flexibility in dealing with high pressure situations and last-minute requests.
• Pays close attention to detail and is deadline oriented.
• Proactively seeks opportunities for growth and is receptive to feedback.
• Able to lead multiple teams of volunteers.
• Can recognize and maintain confidentiality of information as appropriate.
• This position must possess a strong working knowledge of our church’s activities and culture. As such, the candidate must be willing to be an active attendee of Grace Chapel Franklin.