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Guest Services Coordinator

Job Details

Grace Chapel - FRANKLIN, TN
Full Time


General Description

The Guest Services Coordinator is responsible for creating welcoming environments and positive experiences so that our staff, volunteers, and guests can readily encounter Jesus. This position is a full-time salaried role. The schedule of hours will vary based upon the needs and ongoing events of the church.

Essential Job Functions

  • Oversee quality, consistency, and strategy in all the physical environments around our campus a guest would experience, with an emphasis on creating excellent first impressions of the church for our guests including, but not limited to:
  • Interior and exterior signage
  • Parking lots
  • Entrance atmospheres
  • Manage facility rentals with outside parties and coordinate day of their event.
  • Manage all Guest Services volunteer teams and support volunteer leads in those ministries. These include:
    • Greeters, Ushers, Parking, Check-in, Resource Center, and Welcome Teams.
  • Create a positive Guest Services culture by recruiting, training, and coaching volunteers & ministry leaders.
  • Take ownership of church members getting plugged in and connected by:
    • Planning and coordinating Welcome Nights for new guests.
    • Planning and coordinating Volunteer Interest Meetings for church members to get plugged in to serving.
    • Putting together welcome folders and gifts for first time guests/families.
    • Managing the connect cards and reaching out to guests who have filled them out.
  • Plan and coordinate church-wide events held on our campus like Summer Kickoff, Sunday in the South, Christmas Tree Lighting, etc.
    • Assign staff roles and instructions for special events and special services (like Christmas Eve and Good Friday) on campus
    • Create special experiences such as photo booths, welcome tents, giveaways, kind gestures, etc.
  • Develop and manage Guest Services budget.
  • Maintain knowledge of best practices in the field of Guest Services, especially in the church.
  • Other duties and responsibilities as assigned by the Communications Manager.


  • A growing walk with Christ exemplified through actions and attitudes.
  • A high degree of emotional intelligence, and ability to demonstrate a cheerful and caring attitude.
  • Excellent verbal and written communication skills.
  • Thinks strategically, with good problem-solving skills.
  • Demonstrates flexibility in dealing with high pressure situations and last-minute requests.
  • Pays close attention to detail and is deadline oriented.
  • Proactively seeks opportunities for growth and is receptive to feedback.
  • Able to lead multiple teams of volunteers.
  • Can recognize and maintain confidentiality of information as appropriate.
  • This position must possess a strong working knowledge of our church’s activities and culture. As such, the candidate must be willing to be an active attendee of Grace Chapel Franklin.