Inside Sales Representative

Work Schedule: 

Rep 1: M-Th & Sat (off Friday)

Rep 2:  M-W & F-Sat (off Thurs)

Overview: The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the company’s best foot forward in building a relationship with new customers.

Reports to: Inside Sales Manager

Job Status: Exempt

Responsibilities:

• Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs.

• Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.

• Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams.

• Stay informed about the latest services, products, and promotions available to customers.

• Interact with potential and existing customers via telephone, email, texts, or in

• person to provide support and information on products or services.

• Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives.

• Take inbound calls and make outbound calls in a high-paced call center environment.

 Qualifications:

• Minimum 2+ years of experience in a sales call center environment. 
• Strong verbal communication skills.
• Being able to engage daily with customers from diverse cultures and backgrounds.
• Comfortable working independently and making minor decisions.
• Strong organizational skills and a sharp eye for detail.
• Knowledge of customer service best practices and desire to participate in training and professional development.
• Ability to perform well in a fast-paced working environment.
• Availability to work Saturdays and evening shifts.
• Work remotely free from distractions. 
• Ability to cooperate with and support members of other departments that also work with customers.