Facility Service Representative - Wichita, KS

The Facility Service Representative (FSR) will be a point of contact for physicians, physician's staff, patients, administration team and sales team. Works in a setting that is conducive to patient care, primarily in hospitals and clinics in the Wichita, KS area. They will ensure proper care and attention is given to each patient to promote positive outcomes in a clinical setting, in accordance with department objectives while upholding compliance standards.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Regular and punctual attendance at work is an essential job function of each position and is necessary to your individual effectiveness and that of your work group. Regular and punctual attendance is required of all employees.

1. Primary point of contact / representative at facility for any AMG services. 
2. Responsible for all AMG / DJO inventory on-site to include yearly counts.
3. Obtain orders and daily schedules from providers each day and ensure that all documentation and products are available to complete each task accurately.
4. Deliver, fit, educate, set-up, any items for patients as prescribed from physicians.
5. Responsible for providing education of new and current products to the facility's patients, providers and staff.
6. Troubleshoot, clean, and maintain all inventory and equipment supplied to patients at facility while following strict and compliant policies and procedures.
7. Deliver required paperwork to patient, obtain patient's signature, and supply patient with educational materials.
8. Review and request necessary changes/documentation of PPA forms at AMG clinic or hospital location.
9. Deliver all necessary paperwork to the administration team in a timely, compliant, organized, and legible manner.
10. Work outside of normal business hours depending on facility's / clinics needs.
11. Maintains high level of integrity and confidentiality; completely versed and follows guidelines in patient privacy (HIPAA) at all times.
12. Perform other related duties as required and assigned.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED equivalent.
• Prefer 3+ years experience in medical field, home care services, patient care, customer service or equivalent combination of experience and education.
• Intermediate skill level in computer software and telephone technologies.
• Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams)
• Have and maintain a valid U.S. drivers license and current automobile insurance. 
• Must not be excluded and maintain non-exclusion from working with government programs per OIG list.
• Must be self-motivated, enthusiastic, personable and customer service oriented.
• Proficient communication, listening and conflict resolution skills.

PHYSICAL DEMANDS/ WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, talk, see and hear; frequently required to move, sit, stand, use hands and fingers to handle, or feel; reach with hands and arms, and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, using phone, computer and printer/fax.
• Must be able to lift objects up to 50lbs.
• May be required to drive in city and surrounding area(s).
• May be driving in adverse weather conditions.
• Regularly working in medical, clinical, hospital environments.

BENEFITS:

• Medical, Dental and Vision
• Life Insurance
• Voluntary Life Insurance and Disability
• Flexible Spending Account
• 401(k) with company matching
• Paid Holidays
• Paid Time Off
• AAA Membership
• Telemedicine Clinic and Onsite Medical Clinic Access