Credit & Collection Representative
Job Details
PlayCore WI, Inc in Chattanooga, TN - Chattanooga, TN
Full Time
4 Year Degree


In a high volume, fast paced environment, the credit/collection representative is responsible for contacting multiple types of commercial customers to improve delinquency and DSO, while maintaining a professional and customer centric attitude.


Essential Duties and Responsibilities

In a fast paced, team and goal-oriented credit and collections department, duties include:


  • Make outbound collection contacts in a professional manner, fostering customer relationships.
  • Identify, research, and resolve customer issues and discrepancies.
  • Prepare pay applications, lien releases and other related close out documents as required.
  • Create and update reports, assist collection manager with month-end processes.
  • Establish and maintain effective working relationships with cross functional teams and multiple busines units.
  • Other duties as assigned.


Competencies (check all that apply)

☒       Analytical Decision-Making

☒       Communication

☒       Learning & Development

☒       Planning & Organizing

☒       Professionalism & Integrity

☒       Financial Management

☒       Risk-Taking/Creative Thinking

☒       Teamwork & Relationship-Building

☒       Results Orientation

☐       EEO Accountability

☐       Managing Others


Education and/or Experience


  • Minimum 4 year college degree in applicable business field or applicable related experience.
  • Experience in a construction business environment or related field preferred.
  • Proven record in customer focused activities.
  • Excellent verbal and written communication skills.
  • Intermediate level skill in Microsoft Office-Excel and Word.
  • Ability to anticipate work needs and interact professionally with customers.
  • Excellent organizational skills and attention to detail.



Less than 10%; more travel may be required first 90 days due to training  


Language Skills

Ability to read and interpret documents such as safety rules and procedure manuals.  Must have the ability to write routine reports and correspondence.


Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.


Computer Skills

To perform this job successfully, an individual should have excellent written and verbal communications skills, intermediate level Microsoft Word and Excel skills and a thorough understanding of computer basics.


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.


The employee will occasionally lift and/or move up to 25 pounds. (50 pounds is the max)


Specific vision abilities required by this job include close vision and ability to adjust focus.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.


GameTime a PlayCore company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. PlayCore is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans.

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