Operations Manager

Founded in 2011 and headquartered in Belding, Michigan, Flat River Group, LLC is a leading end-to-end ecommerce partner that works with vendors to take their businesses to the next level by accelerating ecommerce sales growth. We sell a variety of product categories as a 1^st Party Seller, including toys, games, pet, sports & outdoor, home and patio, lawn & garden. Flat River Group has experienced incredible growth over the last 12 years, and we now have five US-based distribution facilities.

Flat River Group is seeking an accomplished and results-driven Operations Manager to oversee and optimize various tasks and processes within our distribution center. Reporting to the Distribution Center Manager, this position plays a key role in leading and supervising teams within the distribution center, ensuring seamless warehouse operations. The ideal candidate will possess exceptional multitasking abilities, strong communication skills, servant leadership qualities, and a proactive approach to mastering Flat River Group's processes and procedures. Join our team and be part of a fast-paced and innovative ecommerce company that values its employees and fosters a collaborative, supportive work environment.

Responsibilities and Duties:

• Operational Leadership: Provide strategic direction and leadership to teams engaged in order fulfillment, inventory management, receiving, and shipping, ensuring the overall efficiency and effectiveness of warehouse operations.
• Order Fulfillment: Oversee and optimize the accurate picking, packing, and shipping of customer orders, ensuring products are properly labeled and securely packaged for safe delivery.
• Inventory Management: Collaborate closely with inventory control teams to optimize stock levels, conduct regular cycle counts, and maintain precise inventory records.
• Warehouse Safety and Compliance: Ensure strict adherence to safety protocols, quality control guidelines, and company policies to establish a secure and compliant working environment.
• Process Optimization: Lead cross-functional teams to identify opportunities for process improvement and implement solutions that increase efficiency and reduce operational costs.
• Team Development: Mentor, coach, and support team members to enhance their skills and performance, fostering a culture of continuous improvement and professional growth.
• Leading Shift Startup Meetings: Conduct daily shift startup meetings, ensuring clear communication of priorities, objectives, and safety measures for the day's operations.
• Managing Daily Activities and Workflow: Coordinate and oversee the daily activities and workflow throughout the Distribution Center, ensuring smooth and efficient operations.
• Equipment Maintenance: Oversee regular inspection and reporting of any issues with warehouse equipment, such as forklifts, pallet jacks, and scanners, ensuring they are well-maintained and safe to operate.
• Collaborative Teamwork: Oversee department supervisors to support interdepartmental initiatives and contribute to cross-functional projects aimed at optimizing warehouse operations.
• Communication and Reporting: Effectively communicate with internal teams, providing regular updates on warehouse performance and promptly addressing any issues or concerns with the Distribution Center Manager or operations team.
• Continuous Learning: Stay abreast of industry trends, best practices, and technological advancements, integrating new knowledge into daily operations to drive continuous improvement.
• Cross-Functional Exposure: Possess a comprehensive understanding of the functions of all other departments, collaborating to streamline workflows and promote a cohesive working environment.
• One Team: Demonstrate servant leadership by fostering a team-oriented mindset, encouraging colleagues to support each other and assist with related duties outside of their primary department when necessary.

Flat River Group Offers You…

• Competitive compensation package (salary commensurate with experience).
• Comprehensive benefit package including medical, dental and vision plans upon hire with flex/health spending account options.
• Company-paid group life insurance policy.
• Company-paid short-term disability insurance.
• Generous paid maternity leave.
• Unlimited paid time off.
• Paid holidays.
• 401(k) with Company match, immediately vested upon hire.
• A challenging yet rewarding career with opportunities for growth within the organization.

Required Skills and Abilities:

• Must be able to lift up to 50 pounds without assistance repeatedly.
• Must be able to lift 50-75 pounds without assistance occasionally.
• Must be able to stand and/or walk for 8-10 hours for 5-6 days/week.*
• Ability to regularly bend, twist, stoop, and reach.
• Ability to work in a fast-paced environment and manage multiple tasks under tight deadlines.
• Strong servant leadership and team management skills, driving task completion, and promoting a collaborative work environment.
• Excellent communication skills, both within the department and interdepartmentally.
• Effective problem-solving and critical thinking abilities.
• Advanced computer operating knowledge, including proficiency with FRG Portal, WMS system, and Microsoft Office.
• Capability to assign tasks, delegate responsibilities, and follow up with team members.
• Strong organizational skills with the ability to multitask effectively.
• Successful completion of forklift training and certification after hire into the position.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in a leadership role within a fast-paced, high-volume organization is essential (5+ years).
• Bachelor’s Degree, Associate’s Degree, or some college highly preferred.
• Previous forklift operator experience is preferred