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E-commerce VIP Personal Shopper

Job Details

Corporate Headquarters - New York, NY
$27.00 - $27.00


Role Overview:

We are looking for a highly independent E-Commerce VIP Personal Shopper to partner with the E-commerce Manager to support the success and growth of the VIP client business on E-Shop.  This individual will take ownership over all top client’s spend and loyalty.

Key Responsibilities

  • Acts as the point of contact and ambassador to top clients.
  • Increases spends of individuals and develops customer loyalty through understanding customer’s needs.
  • Identify sale opportunities for all requested, additional and needed pieces from the weekly uploads and curate’s weekly emails with special shopping links to customers with recommendations based on their shopping behavior and preferences.
  • Develop one to one client relationships through regular communications referring to the database to enhance understanding.
  • Grow spend of existing clients- ideally to ensure that sale leads are identified and executed.
  • Drive and participate in all acquisition opportunities.
  • Create and implement new selling ideas to ensure sales targets are met.
  • Execute special orders, pre-orders and pre-sells throughout the year when ever needed to satisfy customer needs.
  • Responsible for keeping client information current.
  • Actively liaise with the merchandising and buying team for re-orders when needed.
  • Demonstrates eagerness to know all about product knowledge, fashion trends and lifestyle – participates in al training meetings and brand shop crafts.
  • Active participant in the company’s clientele program

Key Requirements & Skills:

  • 2-4 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce.
  • Be passionate about our customers- have a true service mentality.
  • Sales driven.
  • Strong communication and coordination skills with inter-departmental partners (E-commerce, Buying, Merchandising, Retail).
  • Strong ability to work independently – must be a self-starter.
  • Working knowledge of Excel
  • Fluent in written and spoken English- other language skills a plus.

Core Competencies

  • A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
  • Must be energetic and self-motivated
  • Decisive, structured, and organised, with a keen eye for detail
  • Performs as a team-player