Role Overview:
The E-Shop Manager will be responsible for planning, directing, and overseeing the products, services and content offered on the Dover Street Market New York E-Shop, CDG3 E-Shop, Farfetch & other online product channels. This individual with work very closely with the Head of Retail and London Head Office on Global E-Shop directives.
Key Responsibilities
- Responsible for managing a cross-functional team to lead all aspects of the ecommerce business and business operations within Dover Street Market New York and Comme des Garcons
- Liaising with the London Head Office E-Shop Team on Global Strategy and executing said strategy in the North American territory.
- Drive and support sales growth amongst all ecommerce and retail channels
- Assess industry trends and actively partner with executives, department heads, and store managers to strategize and drive business initiatives
- Identify areas of process improvement, build in efficiencies, and execute change
DSMNY and CDG Ecommerce:
- Responsible for strategic planning on all E-SHOP initiatives – including but not limited to user experience, customer service, merchandising and assortment, visual merchandising, and back-end operations
- Manage budget and sales initiatives, increasing sales and improving sell through and margin for both DSM and CDG3 E-SHOP
- Improve stock position and actively manage stock levels by initiating transfers and RTVs
- Manage budget and sales reporting on a daily, weekly, monthly, and annual basis
- Oversee scheduled launch plans and align with Merchandising to ensure launch dates, budgets, and expectations are met
- Partner with Press & Marketing to align on global and local communications plans, including website graphics, email marketing, and social media content
- Oversee communication with 3PL and ensure SOPs are met
- Responsible for managing Ecommerce team and ensuring:
- Excellent customer service and ensuring a solution-based approach to customer communication
- Ecommerce operational expectations are met
Farfetch & Alternative Online Product Channels Business:
- Manage and drive sales growth for DSMNY, DSMLA, and CDGNY locations
- Partner with the Merchandising team and Store Team from each location to strategize budget focuses and areas of opportunity.
- Work with retail associates on operational efficiency and day-to-day processes in regard to order fulfillment, stock integrity, and assortment on these product channels.
- Oversee operational activity at all warehouse stock locations with relevance to Farfetch & additional product channels.
Key Requirements & Skills:
- Proficiency with an E-Commerce platform; experience with Shopify is a MUST.
- Excellent knowledge of Microsoft Excel with strong emphasis on pivot tables.
- Experience with using point of sale systems. Working knowledge of Retail Pro desired.
- Advanced knowledge of retail and merchandising concepts and planning and allocation systems.
- Very strong analytical skills and inventory management experience.
- Dynamic and flexible, able to adapt to an environment that is constantly changing.
Core Competencies:
- A highly motivated and competent individual able to converse with all levels both internally and externally.
- A total self-starter able to set the standard by their own professionalism and attitude.
- Must be energetic, self-motivated and self-organized. Willing to do whatever is required to get the job done.
- Decisive, structured and organised with a keen eye for detail.
- Willingness to work hard to drive the business forward.
- Able to work and understand both detailed work and the broader picture.
- Capable to work to deadlines and manage their time.
