Exceptions Items Processor
Job Details
Duncan Banking Center - Duncan, OK
Full Time
High School

EOE M/F/Vets/Disability Affirmative Action Employer


JOB SUMMARY:  This position is responsible for the processing of exception items within the Deposit Special Operations Department.



  • Provide assistance and research to employees and customers, answering various questions as needed.
  • Responsible for Cautions and Un-posted Items; Verify cautions and check with message on account to pay or return as applicable.
  • Verify account numbers and names on un-posted items, return closed account, charge off debit item and pay account closed, charge off credits as needed.
  • Manage Stop Payment Returns, verify each check against stop payment record and return as needed, also verify New, Deleted, Changed, Stop Payment Report.
  • Manage NSF returns, pay or return checks according to Officer’s instructions.  Also prepare NSF’s to be returned to Federal Reserve, and release Image Returns to Image Exchange.
  • Responsible for balancing returns on excel spread sheet then process tickets on to proof.
  • Responsible for charge backs, balance items and prepare for rerun, charge back or pick up for the Federal Reserve.  Also process NSF and Un-posted items, and charge back to the depositing customer.  Process Image NSF/Un-posted items; bring in image returns from the Check 21 EMP browser, and Image Exchange, then send appropriate items to Checkmarc.
  • Process Unauthorized ACH Returns, credit customers account; debit Bankers Bank account as needed, and print report and give to wire/ACH processor to be returned.
  • Process/Log Stop Payment Cards, and verify information is complete on the card and verify against information on AS/400, then send card to be scanned.
  • Review ACH Risk Report and contact customers as needed.
  • Must be able to meet attendance and punctuality standards.
  • Effectively work and cooperate with supervisors, co-workers and customers.
  • Follow the directions of supervisor.



  • Perform other duties and projects as required by management.


  • High school diploma or equivalent.
  • Bookkeeping/clerical experience (include filing, letter writing, etc.)
  • 10-Key.
  • Customer service experience.
  • Proficient computer skills including Windows 7, MS Office, Word, Excel.




  • Strong verbal and written communication skills.
  • Strong interpersonal skills: able to work well with a wide range of people.
  • Strong organizational and time management skills.
  • Demonstrate dependability through good attendance and adherence to timelines and schedules.
  • Strong follow through on projects and deliverables.
  • Strong analytical skills.
  • Strong problem-solving skills.
  • Demonstrate resourcefulness and ability to take initiative in development and completion of projects.
  • Strong sense of customer service.



This work is sedentary and requires the following physical activities:

  • Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
  • Frequent lifting (up to 20 pounds of paper supplies or minor office equipment).



  • Normal office environment.


NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.