Deposit Operations Clerk 1.3.2022
Job Details
Operations Center - Marlborough, MA
Full Time
Admin - Clerical
Job Description

Become Part of the Main Street Bank Team

You Deserve to Love What You Do

 “Choosing to work here has enhanced my career”; “Senior management’s doors are always open”; “I absolutely love what I do”; “The culture is awesome!”

These are words straight from our employees, and what you will experience working for Main Street Bank. What will you get when you choose a career here?

  • Opportunities for career growth and cross-departmental exposure.
  • Competitive benefits, from salary, health insurance, retirement plans, tuition assistance, and more.
  • Access to robust onsite and outside training programs to hone your skillset.
  • Collaboration with an innovative, creative, and fun team of people dedicated to what they do.
  • Work-life balance in a family-oriented, community organization.

We are looking for diverse talent of all kinds to join our team. If you are driven by results, bring your highest self to work, enjoy building relationships on mutual success, and embrace innovative thinking, you have met you match.

Job Title: Deposit Operations Clerk

Location: Marlborough, MA

OVERVIEW: Under the supervision of the Assistant Manager of Deposit Operations, the Deposit Operation’s Clerk is responsible for a variety of basic customer service tasks and performs daily duties and responsibilities related to Deposit Operations.  The Deposit Operations Clerk answers calls that include basic questions, research, and digital product assistance. Embrace the established sales and service culture to maximize their contribution to the Bank’s goals while keeping compliance practices in the forefront.

ESSENTIAL DUTIES and RESPONSIBILITIES:  In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

  • Performs basic Deposit Operations tasks to support Deposit Operations team members acting as a back up to daily functions.
  • Responds to incoming calls from internal employees and external consumer and business customer’s regarding basic Deposit Operations matters including digital product assistance providing timely resolution.
  • Following retention guidelines, ensure all documents associated with daily tasks are scanned/imaged and archived into the cold storage system, overseeing the integrity, quality, and location of the documents.
  • Responds and works with the banks Video Connect staff’s questions and requests that are received throughout the day.
  • Processes assigned research requests according to Deposit Operations SLA’s (Service Level Agreement)
  • Discovers customer needs through conversations, questions, and review of their accounts, and promotes and recommends Bank products and services based on their needs.
  • Readily volunteer and accept assignments to special tasks established to address specific issues and opportunities within the department or the Bank.
  • Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. 
  • Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
  • Regular and consistent attendance is required to continue the high standard of customer service.
  • In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
  • Other duties as assigned.


  • This position interacts independently with other employees and customers, to investigate and resolve digital banking issues.
  • Work is a mix of non-routine and routine responsibilities that are completed with a moderate amount of supervision and relies on prior directly related experience and specific bank policies


  • High School diploma or equivalent
  • One-year related retail banking experience or in a Deposit Operations environment.
  • Good working knowledge of Data Processing Systems required (FIS preferred)
  • Proficient in Microsoft Office Suite products, Outlook, and the Internet
  • Ability to multi- task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail.
  • A curious mindset that allows you to constantly learn and challenge the status quo.
  • Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.

AMERICANS WITH DISABILITIES ACT - Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.

Main Street Bank is committed to working with and providing reasonable accommodation to individuals with disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 508-460-4197 or send an email to and we will make a determination on your request for reasonable accommodation on a case-by-case basis.