Claims Trainee
Job Details
NewJ - Bridgeton, NJ
Full Time
4 Year Degree

The Claims Trainee is an entry level position in the claims department. The trainee will begin their training in the claims processing center. There, they will learn to develop the technology, terminology, and phone skills necessary to be a successful adjuster. They will take first notice of claim calls and other claim-related calls. The trainee will also be exposed to varied coverages provided by insurance policies as well as learn construction, legal and medical terminology.

The Claims Trainee will be responsible for supporting claims processing by handling incoming claims calls, scanning, indexing, setting up claims, completing reporting ISO and Medicare reporting requirements and handling low dollar value claims.


Duties and Responsibilities:

  • Telephone interactions with policyholders and others. Scanning and indexing written communications. Processing tasks in claims management systems (Pointin and ImageRight). Train to handle routine property and casualty claims with the goal of assuming the handling of low dollar value claims.

Job Competencies: (knowledge, skills & abilities required to perform job)

  • Excellent communication skills
  • Must be able to read, understand and explain various types of insurance policies
  • Must have excellent computer skills including working knowledge of Microsoft Word, Excel and Outlook.
  • Good organizational and time management skills
  • Ability to maintain professionalism, empathy and patience when dealing with difficult situations and or scenarios.

Education and Experience:

  • A 4 year college degree is preferred. Experience in customer service is helpful.