Kennel Assistant/ Dog Daycare Attendant

Play + Stay Coordinator

Harbor Animal Hospital

Part- Time

Harbor Animal Hospital is looking for a Play + Stay Coordinator to join the team in Warren, RI. Our Play + Stay Coordinator is responsible for maintaining proper disease control protocols, including cleaning of facility, dog kennels and cages, laundry, and general maintenance of facility.

Your Day to Day

Our ideal Play + Stay Coordinator will be energetic, love animals, especially dogs, have a warm, welcoming, and friendly personality, and be familiar with basic animal and dog behavior. Previous customer service and dog daycare experience a plus. As our Play Coordinator, you will be responsible for the overall well-being of all dogs attending daycare and boarding at Harbor. While ensuring a safe, clean, enriching, and low-stress environment, duties include:

• Handling of dogs while utilizing low stress handling philosophies
• Documenting updates
• Leading play groups
• Dog bathing
• Communicating with clients in a friendly and efficient manner, develop and maintain positive and lasting relationships with clients and community
• Perform daily cleaning of kennels, cages and public areas, following proper disease control protocol to ensure a sterile environment
• Keep Center Director and/or veterinary care team informed of animal behavior, health or concerns
• Stock all kennel/cleaning supplies as needed
• Stock areas and spot-clean kennels and public areas throughout the day
• Clean, fold, and stock kennel laundry throughout the center
• Other duties as assigned

All team members are expected to:

• Serve as a role model and champion of the company brand.
• Contribute to proper use and maintenance of all center equipment and overall cleanliness of the center and adherence to the company brand.
• Contribute to a positive and collaborative working environment for all members of the center team.
• Provide exceptional client service.
• Promote all center services (grooming, veterinary care, day care, boarding, retail).
• Ensure animals receive adequate food, water, enrichment, and exercise.
• Assist with the ongoing assessment, in conjunction with other team members, of animals within the center with respect to their health, welfare, general condition.
• Perform and monitor daily cleaning and sanitation of facility and supplies.

What You Will Bring to the Team

• Strength and stamina to keep up with active dogs of all sizes
• Knowledge of basic animal behavior
• Must be 18 years of age or older
• Ability to effectively communicate using phones, headset, computers, and mobile devices
• The ability to follow directions with and without supervision and ask questions when a task is unclear
• The ability to lift objects or pets of at least 30lbs
• The ability to work with computers and other office equipment; the ability to spell, alphabetize, and perform basic mathematics; and the ability to provide exceptional customer service
• A passion for animals

What You Will Bring to Our Team:

• Certified through one of the following or equivalent organizations: (Preferred)
• Certification Council for Professional Dog Trainers (CCPDT)
• The International Association of Animal Behavior Consultants (IAABC)
• The International Association of Canine Professionals (IACP)
• National Association of Dog Obedience Instructors (NADOI)
• Knowledge of basic animal behavior
• Must be 18 years of age or older
• Previous experience working with dog playgroup, daycare, or day camp settings
• Strong interpersonal skills
• Consumer-centric mindset with proven ability to bring, build, and retain a strong client base
• Strong interest in the use of technology to advance the practice of veterinary medicine and the pet/pet parent experience
• Highly collaborative and able to deal with ambiguity as well as learning on the fly
• Fear Free and HABRI certification or desire to become certified

Compensation + Benefits

We offer an attractive package including competitive pay, short and long-term disability insurance, life insurance, health benefits, pet care savings, and retirement savings.

Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly encourage people from underrepresented groups to apply.