FLSA:  Non-exempt

TRAVEL REQUIREMENTS:  Must be willing to travel between local venues as needed 

ABOUT THE TEAM
The Event Coordination team collaborates with our clients to manifest their vision. Interacting with and guiding the client from inception to execution of their wedding event and ensuring an exceptional experience through the event life-cycle is the top priority. The Event Coordination Team is the face of the organization leading up to and throughout the event, creating a lasting impression on our clients. Collaborating with clients and with partners throughout the organization to support exceptional service and exceed expectations, the Event Coordination Team contributes to organizational and client success.

ABOUT THE JOB
The Administrative Assistant provides administrative and clerical support to the organization. This includes, but is not limited to, handling a moderate volume of inbound telephone traffic, responding to client and customer inquiries via telephone and email, maintaining appropriate documentation in both paper and electronic files, assisting in the organization of calendars and scheduling, and some light work in inventory control. The person in this role is critical to providing exceptional service to Trademark clients and guests. Energy, enthusiasm, detail orientation, and passion for the work, the people, and the customers are key to achieving success in this role.

RESPONSIBILITIES

• Communicate effectively with clients and internal partners
• Answer incoming telephone calls
• Maintaining appropriate filing systems
• Partner with Event Production Coordinators to ensure all client and event information is up to date in all appropriate internal systems
• Field and resolve all customer inquiries
• Assist in resolving customer issues and escalations
• Assist with inventory control projects as needed
• Partner with teammates throughout the organization to drive operational efficiency and excellent customer experience
• Other duties as assigned 

Education: High school diploma or equivalent required

Certification: None required

Experience:

• Minimum 1 year of experience in a customer service or customer experience role required
• Experience in the event planning or hospitality industry preferred

Knowledge/Skills/Abilities:

• Proficiency with Microsoft Office (Outlook, PowerPoint, Word, Excel)
   

Personal Attributes: 

• Composure
• Customer focus
• Interpersonal savvy
• Patience
• Time management
• Ethics and values

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.