Performance Analyst, Health and Wellness
About Program Performance & Planning
In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. The Program Performance and Planning (PPP) team advances a culture of learning, strategic program development, quality improvement, and data-driven performance management in pursuit of that mission and vision. PPP partners with program managers to select and develop new interventions, analyze and interpret data, assess model fidelity and program effectiveness, apply learning from data analysis and feedback into program improvement efforts, and develop program resources to strengthen operations and service delivery.
About the Position
PPP seeks a full-time Performance Analyst with strong quantitative skills to promote excellence through performance measurement, analysis, documentation reviews, report production, collecting participant feedback, and synthesizing and reporting information to guide management decisions, and being a thought partner to managers on operational and programmatic improvement.
This position will report to the Supervising Performance Analyst for Health and Wellness, and support all the programs in our Health and Wellness Branch including our mental health clinic, our health home care management team, our care coordination program for children in foster care, our home and community based services (HCBS) and our Children and Family Treatment and Support Services (CFTSS). Together, these programs offer services to support the health, mental health, and overall wellbeing of the children we serve, most of whom have engagement with the child welfare system.
This position will conduct quantitative analysis on program performance in the health and wellness programs. The candidate will also have the ability to review, analyze, interpret and succinctly summarize information from diverse sources, including electronic health records, other databases, program documentation, and surveys.
Specific Duties & Responsibilities include but are not limited to:
- Collect and analyze operational, clinical and financial data, produce reports, and summarize and interpret information to guide programmatic decision-making and strengthen program performance.
- Support ongoing configuration, implementation, and optimal use of the electronic health records and other data systems that support service delivery.
- Conduct discrete analyses in partnership with program leadership to help managers better understand performance concerns and successes.
- Support Development through providing data for foundation reports and requests.
- Supporting program leadership and staff through ad hoc additional support that falls under the auspices of PPP functions.
- Assist with report development through partnership with program leadership and IT.
- Other duties as assigned.
- Bachelor’s degree in business, analytics, public policy, or other related field preferred and at least one year of related experience.
- Mastery of Excel and PowerPoint a must.
- Experience conducting quantitative analysis, with a preference for experience with SQL or PowerBI.
- Experience with NYC behavioral or mental health services a plus.
- Willingness to travel throughout NYC, as needed.
Competencies and Strengths:
In keeping with the Graham Pillars of Respect, Grow, Thrive, and Lead and the requirements of the position, we are seeking someone with the following competencies and strengths:
- Detailed & Organized: Extremely detail-oriented, with excellent written and oral skills.
- Curious: Interested in understanding why things are the way they are and persistent about figuring things out.
- Engaged: Communicates openly, honestly and clearly and is willing to have healthy disagreement, with the goal of building a more connected community.
- Solution-focused and Dependable: Works with others to solve problems, acknowledges mistakes and successes, and follows through on commitments.
- Growth-oriented: Openness to feedback and self-reflection towards self-improvement.
- Respectful: Has strong personal integrity and wants to participate in a culture that celebrates vibrant and diverse spiritual and ideological perspectives, racial, ethnic, and gender identities, and sexual orientations.
- Bold and Passionate: Enjoys empowering staff to help them achieve safety, family, education, and opportunity for children and families.
$55,000 +Merit Pay + Benefits
This position will be a hybrid position, able to work from any available Graham location in Brooklyn, Manhattan, and the Bronx, and from remote locations, as per the agency’s hybrid work policy. This position must be available to participate in in-person meetings throughout New York City.