The Member & Visitor Experience Assistant is a position that plays a critical support role in stewarding a visitor or organization from their first point of contact with the museum, through to becoming a repeat visitor or member. This position supports the Norton’s Membership program and the private Adult Group Tour program, ticketed events, and the overall engagement and experience of Museum visitors.

Tasks include participating in the private group tour reservation process, constituent record upkeep, and completing weekly data clean-up to keep the museum’s database up to date. The Member & Visitor Experience Assistant reports to the Director of Member & Visitor Experience, and works closely with the Development Assistant for Membership, the Senior Visitor Experience Manager, and the Docent and Volunteer Manager. Additional frontline support may be required, including presence at membership and VIP events throughout the Museum season.

• Education: BA/BS is required.
• Proficient in Microsoft Office applications, including database management. Proficiency with Blackbaud donor management software or another CRM is preferred.
• Excellent customer service skills including strong verbal and written communication skills are preferred.
• Comfortable speaking on the phone with visitors for an extended period when the situation requires it.
• Able to work collaboratively with colleagues, prepared to participate in meetings with other museum staff.
• Organized, self-motivated, analytical, creative, and detail oriented.
• Availability to work weekends on occasion is a plus.
• Bi-lingual in English and Spanish is preferred, but not required.
• Flexible schedule and ability and willingness to work nights and weekends as needed.