FLSA:  Non-Exempt

TRAVEL REQUIREMENTS:  Daily travel between local venues and business offices as necessary 

SCHEDULE:  Thursday through Sunday with late evenings, extended hours, and flexibility are required. May be required to work additional days which include holidays as necessary.

ABOUT THE TEAM
The Event Management team ensures that every event exceeds expectations. Executing the event day plan by collaborating and leading individuals from across the organization, the team exceeds client expectations and drives employee satisfaction while carefully and efficiently managing organizational resources. The team takes responsibility for every event, ensuring no detail is overlooked and each event, client, and colleague share in the success of the event.

ABOUT THE JOB
The Event Manager is responsible for driving the success of each event through exceptional leadership and organizational skills. Collaborating with leadership, motivating and managing event day staff, and ensuring resources are used appropriately, the Event Manager exceeds client and colleague expectations through individual and team performance. Energy, enthusiasm, the ability to execute, leadership, and passion for the work, the people, and the clients are key to achieving success in this role.

RESPONSIBILITIES 

• Organize event day staff to ensure successful execution of assigned events
• Provide on-site leadership to all event day staff
• Interact with clients to assure expectations are being exceeded and taking immediate action to remedy any issues
• Recognize and reward event day staff for behavior consistent with corporate core behaviors
• Provide constructive feedback to event day staff as needed
• Collaborate with all staff to ensure grounds are prepared appropriately for assigned events
• Provide regular reporting and after-event debriefs as well as ad-hoc notifications and reporting to senior leadership
• Assist in the training and development of event day staff
• Provide pre-event feedback and recommendations to colleagues and leadership to ensure event success
• Manage all third-party vendors assuring adherence to venue guidelines and completion of all required documents
• Other duties as assigned 

Education: Bachelor's degree in Business, Hospitality, or equivalent is preferred.

Certification: California Food Handler’s permit preferred.

Experience:

• Recommended 2 years of experience in a leadership or management role responsible for the direction and coordination of several staff.
• Recommended 4 years of experience in client relations, customer service, or equivalent study.
• Recommended 2 years of event planning/management experience or equivalent study.
• Recommended 1-2 years of Restaurant, Serving, Bartending, or Catering Experience.

Knowledge/Skills/Abilities:  

• Knowledge of Microsoft Office (Outlook, Word, Excel, Teams)
• Knowledge of day to day Business and Retail Operations
• Understanding of California wage and labor laws
• Familiarity with Service Industry standards for customer service and compliance

Personal Attributes: 

• Customer focus
• Timely decision-making
• The ability to motivate others
• Composure
• Organizing
• The ability to deal well with ambiguity
• Managerial courage
• Directing others
• Interpersonal savvy
• Integrity-driven and ethical

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.