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Product Consultant

Job Details

Experienced
Remote Anywhere in US - Remote, CA
Fully Remote
Full Time
4 Year Degree
$125,000.00 - $145,000.00 Salary/year
Product Management

Description

Key Responsibilities:

  • Work independently to conduct rapid triage of non-standard issues to prevent further escalation. Present findings within 24 hours and recommended go forward approach.
  • Access a production database to run complex SQL queries and other searches to narrow down the root cause of a specific issue while identifying trends across the customer base and presenting the results in a meaningful format to be consumed by the business.
  • Assertively conducts research and attends calls, asking questions.  Is comfortable creating a hypothesis of the issue, confidently researches the hypothesis and presents a conclusion.
  • Act as the primary escalation point person for internal stakeholders with research and resolution of client requests outside typical product use cases.
  • Obtain deep product knowledge of the One Inc product suite providing consulting expertise and guiding internal teams on the functions of our products.
  • Root cause and troubleshoot the most complex issues, with an eye toward short term and long-term options.
  • Join client calls to add clarity to escalated issues with the ability to lead those calls with authority speaking as the subject matter expert.
  • Work as an advisor to the Professional Services team and propose solutions in-line with product practices.
  • Act as the SME for Tier 1 carrier implementations, representing product leadership, making decisions that represent the opinions of the product team.
  • Write up proposed solutions equally well to a business or technical stakeholder audience, to be embedded in technical specifications, SOW’s, or product initiatives.
  • Work as an advisor to the commercialization team to deepen materials upon rollout of new features.
  • Act as a strategic advisor to the business on product migrations and product end of life strategies.
  • Lead product roadmap discussions with C-level executives at large, key clients, providing insight and an overview of existing and new features.
  • Coach and mentor teammates who embody One Inc’s values, have fun together, and have a natural curiosity to investigating and solving problems.

Skills & Abilities:

  • Strong written and verbal communication skills.
  • Strong technical skills with the ability to manage multiple initiatives at once.
  • Ability to ask compelling/leading questions, uncover common customer themes, and lead technical and project planning.
  • Experience in advancing potential customer challenges before they become full-blown issues and coordinating mitigation.
  • Ability to communicate at a technical level with the engineering team but also able to simplify the message for a business audience.
  • Ability to work independently to triage and solve problems.

Education & Experience:

  • A background in software engineering, specifically in SQL, is a must.
  • Preferred candidates will have experience in policy, billing, and claims systems within property & casualty insurance.
  • Experience with digital payments a plus.
  • Bachelor's Degree in Business, Computer Science, Engineering, or another related discipline, or relevant experience.
  • 8+ years of enterprise software experience in customer-facing roles.
  • Experience and understanding of the SDLC and interfacing with DevOps or IT teams.
  • English fluency at native level.
  • Willingness to travel up to 10% of the time to customer and other locations in the United States.

Desired Traits:

  • Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Proactive Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Qualifications

Skills & Abilities:
Strong written and verbal communication skills.
Strong project management skills.
Ability to ask compelling/leading questions, uncover common customer themes, and lead technical and project planning.
Experience in advancing potential customer challenges before they become full-blown issues and coordinating mitigation.

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