House and Venue Manager
Job Details
Gaillard Center - CHARLESTON, SC
Part Time

Title: House & Venue Manager

Reports to: Event Services Managers

Location: Downtown Charleston, South Carolina

Hours: Part-Time, Hourly, Non-Exempt. Most shifts will occur on nights and weekends.

 

Organization Background

The Charleston Gaillard Center is entering a new phase of focus with the developing of local and national partnerships and the producing and commissioning of work taking a greater role alongside our continued commitment to presenting high quality touring work. 

A leader in the performing arts in the Southeast, The Charleston Gaillard Center commissions, supports, and presents ambitious, multidisciplinary cultural programming and provides access to the best local, national, and global artists and companies on its stage. Deeply rooted in the community, the Gaillard Center is committed to elevating local and regional voices and partnering with Charleston institutions to reflect the city’s diversity, both on stage and off. Through programming on its public campus and extensive arts education initiatives, the Gaillard Center serves as a platform to participate in community building and essential dialogue.

Located in the heart of the Inspiration Corridor, Charleston’s cultural hub, the Gaillard Center was established as a nonprofit in 2015. Its campus includes the world-class 1,818-seat Martha and John M. Rivers Performance Hall, a 16,000 square-foot Grand Ballroom, and a park space that is increasingly being activated for artistic presentations.

The Charleston Gaillard Management Corporation (GMC), doing business as The Charleston Gaillard Center, is a non-profit 501c3 organization responsible for managing the facility. For more information about the Charleston Gaillard Center, please visit http://www.gaillardcenter.org.

 

Position Summary

House & Venue Managers (HVM) at the Charleston Gaillard Center are a critical part of ensuring the success of performances and special events in the Performance Hall and Exhibition Hal. HVMs report directly to the Production and Event Services Manager (PESM) who has detailed the operational and logistics details for each event. HVMs typically will begin a shift just prior to the start of an event and/or load-in, and will receive special instructions from the PESM upon arrival. The HVM oversees all public areas of the theatre and provides professional and courteous assistance to all patrons, attendees, and volunteers. The HVM also frequently continues to oversee the strike/tear-down of the event, and potentially oversee room flips for subsequent events in the Exhibition Hall. HVMs ensure the safety and well-being of patrons, clients and volunteers before, during, and after each event.

 

Responsibilities

Performance Hall

  • Thorough understanding of Charleston Gaillard Center facility and Performance Hall seating.
  • Interacting with patrons, attendees, staff and volunteers.
  • Managing program distribution on each seating level (Orchestra, Box Tier, Dress Circle, and Gallery).
  • Supervising and orienting volunteer ushers and ensuring they have the necessary tools to lead patrons to their seats and enforce house policies in a polite and professional manner.
  • Working closely with the Box Office and settling any ticketing disputes that might arise.
  • Working closely with the Stage Manager to ensure the proper start time of the show. 
  • Ensuring safety of all attendees and patrons by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis and assist with evacuating patrons from the building.
  • Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, stage management, catering, etc.)
  • Keeping accurate notes of any venue related issues and/or requests, and whether they were able to be accommodated or not
  • Completing event-specific reports, accident and injury reports, etc.
  • First in, last out – responsible for unlocking and opening building, and lock up at end of event.

 

 

Exhibition Hall

  • Interacting with event client, and ensuring customer satisfaction.
  • Overseeing load-in and load-out crews, ensuring that the documented plans are enacted on time and in the correct order.
  • Coordinating loading dock usage amongst vendors.
  • Ensuring safety of all attendees by communicating problems to security staff, correcting fire code non-compliance issues, and being able to act quickly in a crisis.
  • Assisting clients with light levels, background music requests, additions of chairs and tables, etc.
  • Acting as hub of communication between all departments; locating or contacting the correct person to deal with problems as they occur (i.e. custodial, technical services, etc.)
  • On-site point person for catering, AV crew, setup crew, security and police representatives, etc.
  • Working with clients to make last minute adjustments and changes
  • Keeping accurate notes of changes and requests, and whether they were able to be accommodated or not
  • Completing event-specific reports, accident and injury reports, etc.
  • First in, last out – responsible for unlocking and opening building, and lock up at end of event.

 

Qualities and Characteristics

  • Take charge personalities—if something isn’t going correctly, they notice and fix the problem immediately
  • Friendly, professional and accommodating demeanors
  • The ability to stay calm and professional during times of stress.
  • A willingness to problem solve, be flexible, and adapt to ongoing changes as they occur.

 

 

Physical Requirements

  • Ability to move, transport and/or position various materials needed.
  • Activities may require sustained periods of movement, traversing, and positioning to meet event schedules and demands.

 

Pay & Schedule

  • $18.95/hour
  • Nights and weekends will be required.

 

 

 

The Gaillard is an equal opportunity employer. Advancing diversity, equity, and inclusion within the Gaillard is critical to our mission. To be a leading performing arts center in the Southeast, we need to have a highly diverse staff, a workplace where individuals are encouraged to retain their uniqueness and can feel a sense of belonging. For us, equity means that our staff members, our patrons, and our clients can experience the transformative power of the arts, no matter their starting place.

 

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