Medical Receptionist
Job Details
32 Yi Ngai_Q - Flushing, NY
Full-Time/Part-Time
$16.00 - $23.00 Hourly

Who We Are

Led by highly successful physician executives with a mission to improve health care quality for underserved populations, Rendr is a primary care-driven multi-specialty medical group serving approximately 100,000 patients through its 40 locations in Brooklyn, Manhattan, and Queens.

 

Department: Operations

 

Reports To: Site Office Manager

 

Location: Queen 

 

Job Position: Medical Receptionist

 

Medical receptionists are responsible for providing a great first impression of Rendr Physicians by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

 

Essential Functions:

· Warmly greet and direct patients, vendors, and visitors as they enter the practice

· Schedule new appointments and coordinate follow up appointments

· Process insurance information to determine patient eligibility and collect copays accurately

· Check-in patients upon arrival and assist with completion of paperwork when needed

· Address questions specific to insurance benefits and coverage and escalates questions to Billing Team when appropriate

· Check/prepare lab or imaging reports

· Verify the accuracy of patient information and make appropriate changes or updates in records

· Conduct follow-up reminder calls to patients when needed

· Answer phone calls and handle all inquiries in a prompt and professional manner

· Help patients in distress by responding to emergencies

· Handle sensitive and confidential patient data appropriately

 

Qualifications:

· Bilingual in English and Chinese required

· Excellent verbal, written, and interpersonal communication skills

· Strong sense of accountability

· Dedication to patient satisfaction and safety

· Adaptability and flexibility able to work in different offices

· Ability to work independently and in a team environment

· Strong organizational skills with the ability to manage competing priorities

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