You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need.
Wage: - $85,000 - $95,000
Discretionary Sign On Bonus: $20,000 - $30,000
Relocation: negotiable
Benefits include:
- Medical/Dental
- 403(b) Retirement
- 13 paid holidays
- Vacation & sick leave
- Education Assistance Program
- Flex Spending Accounts
- Employee Assistance Program
- Longevity awards
- And more!
Position Summary:
This position will have responsibility for providing direct crisis evaluation and intervention in the delivery of acute crisis services provided by Catholic Charities. The Designated Crisis Responder will provide clinical services and specialist consultation to other Mobile Crisis team members (as applicable) in addition to fulfilling the duties of a Designated Crisis Responder.
The Designated Crisis Responder (DCR) is part of the team that provides crisis outreach services to individuals experiencing acute emotional distress and/or mental health crisis, with the goal to stabilize the individual in the least restrictive setting possible. DCRs provide evaluations under the Involuntary Treatment Act to include both mental health and substance abuse. The DCR utilizes crisis intervention techniques to facilitate diversion from hospitalization through individual stabilization in the community whenever possible. The DCR assesses the individual's risk to self, others, or property and evaluates individuals to determine if there is a need for detention under the Involuntary Treatment Act due to the presence of a grave disability. The DCR also assesses the community and family resources available to manage the individual in the least restrictive setting possible and works to develop plans with the individual and family that are appropriate to the individual's needs and circumstances. The DCR formulates appropriate clinical decisions based upon assessment data, and interacts with the medical community and others in the community to develop and implement community-based treatment options to stabilize/maintain stability.
Responsibilities:
Provides crisis and intake assessments
- Diagnosis, brief support services, and case management in a culturally competent manner within the most appropriate environment
- Utilizes crisis intervention and de-escalation techniques
- Assesses each individual for risk to self, others, or property and the presence of a grave disability, and formulates and implements appropriate clinical decisions based upon assessment data.
Provides treatment planning
- Develops an appropriate plan of treatment supporting recovery concepts by incorporating the individual's and family's strengths, barriers and needs into the plan components
- Documents clear problem statement and treatment goals/objectives in an individuals own voice
- Formulates measurable, achievable goals and objectives, in collaboration with the individual
Supports crisis programs
- Triaging telephone calls, meeting with walk in clients, and/or working with individuals in the Hospital Diversion or Stabilization units, as assigned
Establishes and maintains working relationships with community resources
- Works with hospital liaison, Outpatient staff and PACT team members as well as other professionals in the community to coordinate care in relationship to the individuals mental health needs
- Communicates with internal and external interdisciplinary team members to facilitate good clinical management of individuals with serious mental illness and coordinates treatment with other providers
- Facilitates linkages to medical providers or other community resources when appropriate
- Works closely with community agencies including law enforcement, Child Protective Services, hospitals, jails and community physicians to coordinate care and arrange for client's treatment.
Responds to requests for crisis services
- Gathers information from callers/informants, recording information, and providing assessment at the individuals location in the community or arranging assessment at the most appropriate location.
Completes necessary paperwork
- Uses CareLogic Electronic Health Record (EHR) , as required
- Meets established timelines when making authorized entries in the medical record
- Follows procedures for release of information, maintains complete and accurate concise records and reports.
- Supports recovery concepts with persons served by incorporating the individual's and family's strengths, barriers and needs into the plan components.
- Applies integrated summary data to the formulation of age/disability family engagement when indicated, cultural, natural supports, co-occurring and, specific goals and objectives, as appropriate.
- Documents clear problem statement and treatment goals/objectives in a clients own voice and oriented to language that is understandable and meets clinical documentation standards.
- Formulates measurable, achievable goals and objectives in collaboration with the individual
- Discharge Plan includes the reason for discharge, anticipated need for continued care, treatment and services after discharge, and community resources or referrals
Fosters teamwork and cooperation between team members
- Works to understand others on the team and is a cooperative team member who willingly helps others perform related jobs
- Identifies and prioritizes issues and concerns that need resolution. Includes others in the decision making process when appropriate to make independent, effective decisions using available information.
- Maintains confidentiality in accordance with HIPAA regulations and educates individuals on matters requiring informed consent.
- Coordinates with agency or community treatment providers with whom the client is engaged to ensure follow up after a crisis episode requiring intervention.
- Follows the agency's Mental Health guidelines and procedures when working with individuals served in the crisis system.
- Communicates in a professional manner that promotes team work, dignity and a respectful environment.
- Creates and retains positive relationships and promotes trust and respect
- Participates in supervision, multi-disciplinary team staffing, training, specialist and psychiatric consultation as required
Performs other duties as assigned
