Information Technology Support Staff Member - Part-Time, Temporary

About Us

The Fessenden School is an all-boys independent day and boarding school serving 541 students in Pre-Kindergarten through 9th Grade in West Newton, MA.  The Fessenden School’s mission is to cultivate each boy’s talents and develop in balance his character, mind, and body in an inclusive and joyful community.  For more than 100 years, The Fessenden School has offered state-of-the-art facilities, curriculum, and programs specifically designed to meet the educational needs of boys.

Position Overview 

The IT Support Staff Member will be responsible for providing technical support primarily for Chromebook devices and printers used throughout the school campus, as well as overseeing end-of-year device collection and summer commissioning of new devices for the next school year. Additionally, the IT Technician may assist with classroom technology setup, event set-up, or other support needs as assigned by the Manager of IT Services. 

Essential Duties and Responsibilities

• Provide technical support for Chromebook devices used by students, faculty, and staff, including hardware and software troubleshooting, system configuration, and user assistance.

• Assist in managing Chromebook and printer inventory and managing warranties and repairs.

• Collaborate with IT team members to resolve technical issues and escalate problems when necessary.

• Assist in the end-of-year collection of Chromebook devices from students, ensuring proper documentation and organization of returned devices.

• Assist with the summer commissioning process for new Chromebook devices, including setting up, cleaning, configuring, and testing devices for the upcoming school year.

• Assist with classroom setup and breakdown projects, installing technology equipment, and ensuring classrooms are ready for the next academic year.

• Serve as event support technician for a/v equipment.

• Perform other projects and tasks as assigned by the Manager of IT Services.

Qualifications & Skills

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Ability and willingness to support users, endpoints, and infrastructure. 

• Strong interpersonal and customer service skills.

• Experience working in and supporting a Google Workspace environment.

• Strong organizational, administrative, and management skills, including ability to prioritize, and communicate.

• Adaptable problem solver, able to adjust in real-time.

• Ability to work independently and as a member of a larger team.

• Successful criminal background check.

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor's Degree.

• 1 + year experience providing technical support.

• Experience providing IT support in a school environment.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The requirements for performing the duties of this position are as follows: 

• Some lifting and carrying required of objects up to 30 lbs. 

• Regular standing and/or walking, along with the need to bend, reach, climb and kneel.

• A moderate noise level in the work environment.

Interested and qualified candidates should submit a resume, cover letter, and professional references through the Fessenden Career Website.