Enrollment Coach II, EMS

Title: Enrollment Coach II (EMS Coach II)

Reports To: EMS Manager

Department: Enrollment Management Services

Location: Remote

Who We Are:

EducationDynamics is a marketing and enrollment management services and technology company dedicated to getting students to the right program at the right school at the right time. We partner with colleges and universities across the country to provide an optimal experience to their prospective students by offering industry leading marketing and enrollment services. Our enrollment teams represent the best of the best; a passionate, motivated group of individuals committed to exceeding client expectations and goals in every way possible.

What the Role Is:

The Enrollment Coach II role is a critical part of our team. This is a consultative sales role responsible for all aspects of the student recruitment process for client institutions. The programs we represent span the higher education vertical, from undergraduate to graduate, online and on-campus. The Enrollment Coach II connects with prospective students and uses their exceptional conversational skills to establish rapport while quickly identifying prospective students interests, goals, and needs. Once identified, the Enrollment Coach II is responsible for articulating program information in a conversational and easy-to-understand manner. The Enrollment Coach II is the direct point of contact for prospective students on all questions related to client programs, application processes, and enrollment information.

The Enrollment Coach II is responsible for managing an active pipeline of prospective students, exceeding benchmarks in key performance areas such as interviews and applications completed. The Enrollment Coach II frequently interacts directly with EducationDynamics client institutions for program training, pipeline review, and general updates.

What You Will Do:

• You will manage a large database of prospective student inquiries, handling 100+ calls per day at times
• You will have engaging conversations with a variety of individuals daily, focused on identifying their interests and highlighting relevant features of the program they are interested in. In instances where the prospect is a strong match for the client program, you will provide detailed and accurate program information to ensure the prospective student is positioned to make a fully informed decision
• You will manage all aspects of the recruitment pipeline for the accounts you are assigned to including interviewing prospective students and managing the enrollment process
• You will assist in document collection including previous transcripts, resumes, letters of reference, etc.
• You will update all interactions in a CRM to ensure a high level of prospective student service
• You will manage paperwork, pay extreme attention to detail, and provide accurate updates to account leads and management as needed
• You will interact with client institutions as needed
• You will maintain compliance in all areas of the role including when communicating program details and documenting student interactions

The Successful Candidate Profile:

• Youre a performance focused individual who is passionate about higher education
• You have previous experience in a consultative sales position that required attention to detail and the ability to engage with prospective students from diverse backgrounds
• Youre an outside the box thinker but effective at following defined process
• You thrive on change and enjoy a fast-paced atmosphere
• Youre coachable, trainable, and constantly looking to improve

Education & Other Skills/Requirements:

• Bachelors degree preferred
• 3-5 years in a consultative sales position, preferably in the higher education field, but not required
• An understanding of the consultative sales process with previous experience that required in-depth product knowledge
• Exceptional conversation skills

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.