Residential Coordinator

Summary

Under the supervision of the Residential Director, the Residential Coordinator assists the Residential Director with program facilities, staff, and is expected to be available to provide agency-wide on-call services for clients in crisis, after hours, weekends, and holidays, as needed. This position will work closely with staff, outside vendors, partners, volunteers, donors, and clients to provide a full range of support to program and facility management, process and collect forms and fees, explain policies and procedures, order supplies and services.

Duties and Responsibilities

• As a primary responder to client crises that require leadership guidance, provide crisis intervention, mediation, and referrals to clients
• Provide oversight of residential operations and hospitality; works with residential supervisors to ensure that the emergency shelter, family healing center, and transitional housing sites maintains a full census, as well as conducts necessary outreach and engagement activities in a proactive manner to limit vacancy time.
• Serve as an active participant of the Residential Leadership team and is the primary contact for any leadership gaps.
• Communicate and implement policies, procedures, and safety guidelines in compliance with regulations and alignment with Human Options’ mission, values, and the employee handbook; communicate and provide context to relevant, pertinent information and messaging throughout the organization, providing feedback opportunities to and from staff.
• Provide oversight of volunteers and support in the execution of assigning tasks and clarifying roles within the program.
  • Coach, train, and support the development of staff to assure clients are receiving services and referrals in alignment with the principles of Trauma-Informed Care.
  • Assist with recruitment, hiring and onboarding of staff and volunteers
  • Communicate program and staff challenges and success’ to program director and provide/implement recommendations as needed.
  • Engage staff in problem-solving challenges and barriers, then communicate results to the program director.
• Provide consultation around relationship and family violence to the professional community.

• Bachelor's degree in Behavioral Science, Social Work, Public Policy, etc. or commensurate work experience.
• Bilingual English and Spanish required.
• Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel and working knowledge of computer database program entry and report generation.
• Complete the 40-hour Domestic Violence Advocate certification training post-hire.

Prospective employees must pass a background screening to the satisfaction of the agency prior to placement. Since background screenings take time to complete, applicants are encouraged to apply early. 

We are an equal opportunity employer and value diversity at our organization.  We strongly encourage survivors of domestic violence to apply. We strongly encourage applicants of diverse race, color, age, religion, gender, gender identity, sexual orientation, national origin, marital status, veteran status, disability status, or any other status protected by federal, state, or local law to apply.  All employment is decided based on qualifications, experience, merit, and business needs.