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SERVICE FOREMAN - JACKSONVILLE, FL

Job Details

Cumberland International Trucks of Florida Jacksonville - Jacksonville, FL
High School
$70,000.00 - $75,000.00 Base+Commission/month
None
Management

Description

We're seeking an experienced commercial truck dealership Service Foreman to join our Cumberland International Trucks in Jacksonville, FL.   The successful candidate will help launch performance & customer satisfaction to the next level, while motivating & managing service technicians. Work with all makes/models medium & heavy duty / class 7 & class 8 trucks & brands like Cummins, Eaton, International, Allison, etc. From dealing directly with customers to assigning repair work, the Shop Foreman will serve as liaison between techs & customers; should have customer service & supervision experience- dealership experience desired.

Shift: 10AM - 7PM
Pay Range: $32-40/hour *based on experience

 

Responsibilities

  • Recruit, interview and hire knowledgeable technicians that can follow OEM repair guidelines.
  • Coach and mentor technicians to produce quality repairs in an efficient manner.
  • Responsible for managing the service department’s financial goals by analyzing efficiencies and gross profit margins.  Contributing factors include productive staffing, customer relations/retention, & all aspects of the service department operations.
  • Ensure that customers receive prompt, courteous, & effective service.
  • Assign work & supervise Diesel Technicians; serve as a liaison between technicians & customers.
  • Take ownership of the customer experience by carrying out additional assignments, leaving the customer with a positive dealership experience.
  • Excellent communication skills externally & internally; build lasting relationships with customers.


No state income tax- work hard and earn more!

Qualifications

Qualifications

  • Minimum 3+ years technical experience in medium/heavy duty truck industry is desired.
  • Technician training certification such as ASE and/or OEM is desired.
  • Excellent customer service skills internally and externally.
  • Must be familiar with warranty guidelines and processes.
  • Ability to manage others in a positive way, empowering independence & process adherence, while observing the company's core values.
  • Must possess a high degree of product and technical knowledge.
  • Excellent written and communication skills.
  • Efficient in multi-tasking with strong organizational skills.


Desired Qualifications

  • Working knowledge of Microsoft program applications currently in use at this location
  • Good organizational skills
  • Willing to pursue self-development courses
  • Working knowledge of International and supplier warranty policies
  • Strive for respect and facilitate teamwork within assigned area


Physical Requirements

  • Ability to stoop, bend, climb, crawl, lift, reach, and any other position necessary to work on a diesel engine and truck, including tires
  • Ability to lift up to 75 lbs
  • Ability to work in a hot or cold, wet or humid environment


Employee Benefits

  • 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
  • Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
  • Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
  • Medical / Voluntary Vision & Dental / Wellness Program- Earn up to $1095/year by Walking
  • Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
  • Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program

 

Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.