Job Summary:
Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;
- Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;
- Always demonstrate outstanding guest service and professionalism;
- Assist in floor moves, merchandising, display maintenance and store housekeeping;
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;
- Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;
- Knowledge and promotion of all Ward Cove venues and retail;
- Prepare, clean and organize all equipment and supplies for each day’s needs;
- Participate in all required training and educational clinics;
- Attend all safety training, meetings, and clinics;
- Maintain current knowledge of all safety procedures;
- Work as greeters to welcome guests and conduct guest orientations;
- Answer and address any guest concerns or questions;
- Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;
- Work a flexible schedule;
- Performs other duties as assigned.
Required Skills/Abilities:
- Ability to process information/merchandise through Point-of-Sale computer system;
- Ability to communicate, read, count, and write accurately to complete all documentation;
- Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;
- Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
- Accuracy in cash handling and a keen eye for detail;
- Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;
- Must be able to find creative solutions to unique problems and employ a logical and organized thought process;
- Should possess good computer skills and be able to learn the internal booking system and accurately enter information.
Education and Experience:
- Previous retail sales experience preferred, but is not required
Physical Requirements:
- Prolonged periods standing for 8 hours or more and walking.
- Work in a demanding environment with crowds.
- Must be able to lift up to 50 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
- Sign-On Bonus: If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
- Retention Bonus: Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
- Travel Reimbursement: Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
- Referral Bonus: Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
- Retirement: 401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
- Free tours and activities at Ward Cove on a space-available basis
- Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
- 20% discount in Ward Cove retail shop
