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CUSTOMER SERVICE COORDINATOR

Job Details

Entry
Charlotte - Charlotte, NC
Full Time
2 Year Degree
None
Customer Service

Description

SUMMARY

Responsible for answering and redirecting phone calls received in the Parts Department. Support the process of import shipments as well as preparing export documents for the Parts Department.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

-Answer telephone and re-direct calls accordingly for all divisions.

- Process import shipments

- Prepare documents for:

    - Backorder shipments from Japan for all divisions

    - Export documents for shipments to Canada and South America and other sites as needed.

- Print picking tickets and labels for new customer orders

- Post and process domestic receipt batches including ship/directs and drop-shipments as needed, throughout the day.

- Assist with accurately maintaining data bases (Great Plains)

- Set up new part numbers in GP as directed by the Parts Analysts.

Qualifications

EDUCATION and/or EXPERIENCE

Associate degree (A.A.) or equivalent from two-year College or technical school; two to three years related experience answering customer phone calls, data entry preferably in a manufacturing or technical parts environment and/or training; or equivalent combination of education and experience.

 

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

OTHER SKILLS AND ABILITIES

- Experience with BPCS and Microsoft Office: Word, Excel, and Access. 

- Knowledge of import/export shipping/receiving procedures.

- Knowledge of basic office equipment such as calculator, fax machine, copier, and telephone.

- Ability to work with various computer software applicable to billing function.

TOOLS & EQUIPMENT

Personal computer, printer, telephone, fax machine, calculator, Microfilm print machine, copier, typewriter, ruler, or tape measures.

 

EEO/AA/m/f/vets/disabled