Transportation Coordinators organize and operate Ward Cove’s shuttle experience. This is a position that works closely with guests, shuttle drivers, and the City of Ketchikan. Responsibilities include but are not limited to managing the shuttle service, assisting guests with boarding and disembarkation, maintaining safety and regulations, and traffic flagging.
Supervisory Responsibilities: None
Duties/Responsibilities:
- Meet and greet guests with a professional attitude and appearance and provide exceptional customer service;
- Communicate effectively amongst your team and all departments;
- Knowledge and promotion of all Ward Cove venues and retail, Answer and address any guest concerns or questions;
- Work as greeters to welcome guests and conduct guest orientations;
- Work closely with drivers and local operators to ensure effective shuttle operations by monitoring guest boarding and disembarkation;
- Safely monitor locations with high-vehicle traffic. Assist with backing buses and watching for blind spots;
- Effectively manage the rotation of shuttle buses with consideration of the available buses, guest count, weather conditions, other dynamic variables;
- Monitor parking lots and permits;
- Traffic flagging to ensure safe and efficient movement for vehicles and pedestrians;
- Cleans and organizes all equipment and workspaces;
- Ability to react and respond to safety incidents with preparedness;
- Work a flexible schedule;
- Performs other duties as assigned
Required Skills/Abilities:
- Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
- Customer-Service Focus: Must understand that customer service is a top priority and must conduct all actions with this in mind;
- Problem-Solving Skills: Must be flexible and able to produce appropriate solutions quickly, employing a logical and organized thought process;
- Ability to function well in a high-paced, and at times, stressful environment;
- Required to work for extended periods outside in all weather conditions;
- ATSSA approved Flagger Certification, or ability to obtain.
Education and Experience:
- At least one year experience in customer service-related field.
- Driver’s License Preferred.
Physical Requirements:
- Prolonged periods standing and walking.
- Must be able to lift up to 15 pounds at times.
Employee Perks
We provide paid training at the beginning of the season and offer competitive pay, partially subsidized housing, and a fun team environment.
- Sign-On Bonus: If signed-on prior to February 1, 2024, employee will receive $500 paid at the end of their contract
- Retention Bonus: Employees will receive $1 per hour ($1.50 per OT hour) bonus at the end of their contract
- Travel Reimbursement: Up to $300 travel reimbursement with receipts paid at the end of the probationary period (3 weeks)
- Referral Bonus: Employees who refer other applicants that are hired and complete their contract receive $100 per employee, paid at the end of the season
- Retirement: 401(k) dollar-for-dollar contribution match up to 6% of base salary, eligible after 1,000 hours of employment
- Free tours and activities at Ward Cove on a space-available basis
- Four complimentary tour tickets for friends and family, additional tickets may be purchased at the crew rate
- 20% discount in Ward Cove retail shop
