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Event Production Specialist

Job Details

Corporate Headquarters - SAN DIEGO, CA
Part Time
High School
$18.00 - $18.00 Hourly


Job Title

Event Production Specialist

FLSA Category

Part-time /Non-Exempt. Flexible schedule required to include weekend availability

Department / Unit


Reports To

Director of Events







Position Summary: The Event Production Specialist at The New Childrens Museum (NCM) assists in the preparation, set up and execution of internal events, external events and birthday parties. They work to ensure that our clients have a positive, fun, and educational experience. Event Production Specialist's are part of the Events Services Team, reporting to the Director of Events within the Operations Department and work closely with Marketing. Training is provided primarily by the Events Services team (customer service, guest interaction, safety) with some training from the Visitor Engagement team as it relates to installations and programming.


Essential Functions:

  • Work with Events Team (Sr. Event Production Staff and/or Event Lead) as instructed for setting up event area;
  • Assist with client and vendor load in/out per Fact Sheet including but not limited to moving Museum artwork/programming, tables, chairs, stanchions, signage and sound equipment;
  • Assist Sr. Event Production Staff or Event Lead to ensure the needs and requests of clients are met throughout the event;
  • Maintain knowledge of current installations and artwork in order to help guests engage during events;
  • Provide consistent, positive and excellent customer service to vendors, clients, guests and Museum Staff;
  • Maintain a neat, professional appearance, following Museum uniform and grooming policy;
  • Ensure the safety, orientation and comfort of guests and troubleshoot issues as they arise
  • Ensure the safety and cleanliness of all public areas/galleries and communicate with security and janitorial team as needed
  • Provide post event feedback to Event Services Lead and/or event team leadership to ensure accurate follow up with client;
  • Birthday Parties (During Museum Open Hours, 4-8 hour shifts, primarily weekends)
  • Set up and clean up party room and party supply spaces
  • Meet and greet party host family as well as their guests
  • Assist party family with decorations and party schedule
  • Maintain a neat, professional appearance, following Museum uniform and grooming policy
  • Provide consistent, positive, and excellent customer service to guests and Museum Staff
  • Work cooperatively with multiple departments including Operations, Visitor Engagement, Education and Exhibitions
  • Ensure the safety, orientation and comfort of guests during the party
  • Communicate with the security and janitorial team to identify safety issues and/or cleanup
  • Report supply needs and provide post-event feedback to the Birthday Coordinator to ensure accurate follow up with client
  • Attend Employee Training Programs as required
  • Additional duties as assigned
  • Attend Employee Training Programs as required
  • Additional duties as assigned.



Education & Experience

  • High School diploma or equivalent
  • Minimum two years (2) years of relevant customer service experience

Technical / Functional Skills

  • Excellent interpersonal and communication skills
  • Enjoys working in a fast-paced environment
  • Bilingual a plus


  • Organizational Skills: Ability to manage multiple projects efficiently and effectively. Demonstrates great attention to detail and follow through.
  • Customer Service: addresses customer needs in a prompt, positive and timely manner. Manages difficult internal customer situations; solicits customer feedback for process improvement.
  • Oral Communication: knowledge of business acumen. Ability to listen and obtain clarification, receives and provides feedback well.
  • Team Work: Balances team and individual responsibilities; exhibits objectivity and openness to others views and ideas; contributes to building a positive team environment. Ability to work with cross functional partners.
  • Demonstrate problem solving skills, critical thinking and initiative.
  • Adaptability: prioritizes and manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events.


Physical Demands / Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, stand, talk, see and hear. The employee is required to stand and walk for up to five hours at a time. The employee may need to climb and crawl, sometimes in dark or confined spaces (Museum installations). The employee must be able to lift, carry, push, pull or otherwise move up to 50 pounds. Work will be conducted both indoors and outdoors with changes in weather to include high heat or cold temperatures with constant ambient noise levels.

This document is intended to describe the general content and to identify essential functions and requirements for performing this job, and is not an exhaustive statement of duties, responsibilities or requirements. The New Childrens Museum (NCM) complies with the ADAAA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with NCM is at-will, meaning that either NCM or an employee may terminate the employment relationship at any time with or without cause, notice, reason or justification.