Specialist System Application IT
Job Details
Roechling Automotive- Duncan - Duncan, SC
Description

General Description:

  • Support our end users for problems and new challenges. Ensure communication and support for new processes and provide documentation.
  • Support Sr Application Specialist with higher technical knowledge challenges and issues. SAP testing where required and needed.
  • Specialist System Application must support, train and collaborate with SAP Key Users, if present
  • Collaborate with SAP Module Managers globally
  • Ensure that tickets (Incidents and Requests for Change) are handled in a timely manner based on the SLA. S/He must know when to escalate appropriately
  • Check categorization of ticket and make necessary corrections if needed
  • Create knowledge articles for self-help by end users
  • Improve skills and knowledge by working with the Sr Specialist Application and training external if needed
  • Provide training for Key Users.
  • Assess and approve documentation prepared by the Key Users.
  • Provide documentation for Key Users and colleagues. Documentation should be accessed by the Application Team
  • Other duties as needed

Skills:

  • Must be competent with Microsoft software
  • Proficient with SAP transactions
  • Good written technical communication with both internal and external parties

Work experience requirements:

  • Two years of technical documentation experience

Education Requirements:

  • College preferred but will consider work experience
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