Member Contact Center Representative

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity. Embrace the opportunity to begin a financial career as a Member Contact Center Representative, where your customer service expertise will shine and your contributions will be valued. 

ACU is looking for someone with a passion for helping others. If that's you apply today to join our team as a Member Contact Center Representative, where your friendly voice, sharp communication skills, and customer service experience will make a real difference every day!

What You Will Do:

• Assist members with account inquiries, transfer of funds, and stop payments over the phone and online platforms
• Provide members with information on loan applications status, loan payments, and loan payoff amounts 
• Provide history and statement copies
• Ability to set members up for electronic services
• Provide prompt, professional, and courteous service to members; use and understand phone system as instructed
• Actively expand existing member relationships by cross selling products and services or referring members to appropriate sales staff
• Actively be a part of an awesome team!

Department Hours:

Monday - Friday with rotating Saturdays. 7:30am - 6:00pm.

The Pay Range:

$20.88 - $26.39 per hour

 Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $20.88-$23.05.

What You Will Bring: 

• High school diploma or equivalent (GED)
• 6 months to 1-year related experience in a customer service position
• Must have pleasant and professional phone manner and service skills
• Ability to handle a high volume of calls and be able to work for extended length of time on the phone
• Must be computer literate and have skills in effective written and oral communication 
• Familiar with 10-Key and type at least 35 words per minute
• Must have excellent interpersonal, member service and organizational skills
• Ability to effectively communicate and work with members and other employees

Why You Will Choose Us:

By becoming a part of our team, you'll gain access to an environment that nurtures professional growth. Comprehensive training and support will empower you to thrive, while a commitment to your well-being ensures a balanced work-life equation. 

Benefits include: 

• Generous PTO (Paid Time Off) 

• 11 Paid holidays 

• Paid Bereavement Leave 

• Paid Jury Duty leave 

• Training and advancement opportunities 

• 401k with match up to 6% 

• Mortgage discounts 

• No interest employee loans for work wear 

• Paid volunteering at ACU sponsored events 

• Bonus opportunities 

• Company paid long term disability and life insurance 

• Full Medical, Vision and Dental benefits 

• Annual employee event for all staff and their families 

• Employee Assistant Program (EAP) 

• and more! 

Grow With Us:

We'll help you and your team grow with awesome training programs:

• Teller Essentials – get those basics down!
• Product Fitness – unleash your selling powers!
• MSR Advance Program – master member service!
• Lending Boot Camp – conquer loan applications!
• Manager Training – further develop and master your skills!

If you're seeking a significant career progression within the financial sector, the role of MCC awaits your expertise. Join us to embark on an enriching journey of growth, accomplishment, and exceptional member service. Apply today!

ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.

Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.